PRESS RELEASES

December 05, 2016

RapidFire Tools' Detector Named a "ChannelPro SMB All-Star" for Unique Focus on Internal Threats

The leader in non-invasive IT assessment solutions has won three channel awards this quarter, for its solutions and for its MSP training on how to increase business

ATLANTA - December 05, 2016 - RapidFire Tools Inc., the leading Network Detective line of non-invasive IT assessment tools, has been named a winner in the ChannelPro SMB All-Stars awards program for its "Detector" Cyber Security software appliance. The ChannelPro SMB All-Stars program recognizes a select group of hardware, software, or services vendors whose products or services have made a significant impact on the SMB channel in the calendar year. Winners were selected by the editors of ChannelPro magazine, one of the most prestigious media publications in the IT channel; in addition to a panel of top-flight partners within the channel ecosystem.

RapidFire Tools' Detector appliance, launched in May of 2016, helps managed services providers (MSPs) identify internal threats to the network, automatically scanning a company's IT environment on a pre-scheduled basis to identify questionable user behavior and patterns that could indicate a potential security risk. The tool sends daily alerts to MSPs on detected issues, incorporating an innovative "machine learning" paradigm that allows the appliance to gather more relevant insights the longer it is attached to the network.

According to ChannelPro publisher Michael Siggins, "While most security tools focus on external threats, RapidFire Tools' Detector appliance guards against internal ones ranging from maliciously altered firewall settings to inadvertently flawed network configurations. Capabilities such as this distinguish Detector's value in the IT marketplace, and it's what earned RapidFire Tools its place on this year's All-Star list."

The All-Stars designation is one of several awards that RapidFire Tools' and its products have garnered this quarter. The company also won "Most Innovative Solution" at the ChannelPro SMB Forum 2016 event, which took place on Nov. 3 in Boston. That honor was granted to the RapidFire Tools Network Detective modules, including the Network, Security, MS Exchange, HIPAA Compliance, PCI Compliance, and SQL Server tools. In addition, RapidFire Tools won a "Best Education" award at the SMB TechFest Quarter 4 conference, which took place in Anaheim, California, Oct. 20 to 21, 2016. That award was granted based on the seminar that was presented by RapidFire Tools' National Sales Manager Matthew Koenig, which coached MSPs on how to increase business through network assessment. The session was one of dozens of training opportunities RapidFire Tools has offered to the MSP community over the course of 2016.

"We're especially honored to find ourselves on the ChannelPro SMB All-Stars list since it acknowledges that we've made an impact on IT solution providers in the small business sector," said Michael Mittel, CEO and president at RapidFire Tools. "As a company that started out as a small-business MSP, we're proud to have developed a portfolio of tools that help MSPs enhance their value proposition and grow their businesses. Capabilities such as Detector's automated assessment scheduling and alerts give MSPs a resource that exceeds those of typical security disciplines like anti-virus and remote monitoring applications. It delivers a more proactive, holistic view of network activities, empowering MSPs to better mitigate client risks and develop stronger relationships in the SMB space."

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October 11, 2016

RapidFire Tools Raises Profile of Network Detective with MSPs in Europe, Adding New Educational Initiatives, Trade Events and Relationships

The IT assessments market leader augments its presence in Europe, educating managed service providers on how to increase business and gain customers through its IT assessment product line-up and compliance tools.

ATLANTA - October 11, 2016 - RapidFire Tools Inc., makers of the world-leading Network Detective non-invasive IT assessment tools, announced that it is increasing its engagement with managed service providers (MSPs) in the European marketplace with new initiatives throughout Autumn 2016. Activities include several EMEA-based educational appearances at trade show events scheduled in England and Spain, plus partner events with IT industry vendors including IT Glue, Datto and Kaseya.

RapidFire Tools will provide MSPs with sales strategies, market insights and product information about its award-winning line of Network Detective modules – including the company's Network, Security, MS Exchange and SQL Server Assessment tools – beginning with its participation in the CompTIA EMEA Member and Partner Conference in London, England, 11-12 October. The company will join forces with IT Glue to present an exclusive event at industry leader Datto's offices in Reading, England, on 13 October, including a dedicated seminar. The session "Reporting Profits: How Regular IT Assessments Can Win You More Business," will be presented by Tara Newman, RapidFire Tools' director of international sales and marketing, and is part of a schedule including additional sessions from Datto and IT Glue. MSPs can get more information and register at https://goo.gl/moa664.

RapidFire Tools is also a sponsor of the DattoCon EMEA trade show, scheduled for 27 October in London. The company will next appear at the Kaseya Connect Europe event in Barcelona, Spain, on 15-17 November. This is in addition a RapidFire Tools exhibit which appeared at the Managed Services Summit hosted by IT Europa on 21 September, 2016. This event was attended by RapidFire Tools Vice President of Sales Mark Winter and Tara Newman.

RapidFire Tools currently serves more than 7,000 managed services providers around the globe and maintains ongoing relationships with European distributors including Prianto in the UK; acmeo GmbH & Co. in Germany, Austria and Switzerland; and Achab in Italy. The company is in negotiations to add new distribution partners in Benelux and the Nordic region as well.

"RapidFire Tools is excited to expand its commitment to MSPs throughout Europe," said Mike Mittel, CEO and president of RapidFire Tools. "This region offers a substantial market opportunity for these IT providers to expand their portfolio of services and win new clients using our non-invasive Network Detective IT Assessment tools. Our products will help empower European solution providers to mitigate considerable network risks for their clients, especially those in security-sensitive markets such as healthcare, financial services, retail, and government, while helping those providers build their practices and increase revenues."

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October 03, 2016

RapidFire Tools' Vice President of Sales Mark Winter Named to CRN's "100 People You Don't Know But Should" List

ATLANTA - October 03, 2016 - RapidFire Tools Inc., the world leader in non-invasive IT assessment tools, announced that its Vice President of Sales Mark Winter has been named to CRN magazine's 100 People You Don't Know But Should list for 2016. The list recognizes executives from the industry's top vendors and distributors who make significant ongoing contributions to the IT channel behind-the-scenes. These winners, according to CRN's parent company The Channel Company, "work tirelessly to create, promote and manage programs and policies that support and advance the IT channel." Winners are selected by the CRN editorial team based on feedback from solution providers and industry executives in the field, in order to acknowledge these crucial but previously unsung personnel.

Mark Winter is a fixture in the IT trade show/managed services event circuit, having attended well over 100 trade events in the past three and a half years. He conducts more than 20 live presentations and webinar sessions per year, working with hundreds of MSPs on an ongoing basis. Mark brings two decades of diverse experience to his vocation in the IT channel, spanning areas such as business development, sales, management, marketing and engineering.

"Mark Winter is an interminable evangelist when it comes to informing managed service providers about the benefits of network assessments," said Mike Mittel, CEO and president at RapidFire Tools. "Through a vigorous channel training schedule, he has offered a wealth of knowledge on complicated issues including HIPAA compliance, PCI compliance, cyber security and disaster recovery, and has taken a hands-on role in supporting solution providers in developing their business through use of efficient tools. We're proud but not surprised to see him recognized by CRN."

"The industry is full of people whose diligent efforts do not often receive widespread media attention. These personnel truly help to support the entire industry and make it the thriving, smoothly functioning ecosystem that it is," said Robert Faletra, CEO of The Channel Company. "We are pleased to shine a spotlight on these individuals with CRN's 2016 list of 100 People You Don't Know But Should list and to honor their important work, which quietly underpins the infrastructure of the IT channel and allows the community to advance as a whole."

The 2016 list of 100 People You Don't Know But Should will be appear in the October issue of CRN and can be viewed online at www.crn.com/100people.

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August 30, 2016

RapidFire Tools Teaches MSPs to Capitalize on Security and Compliance Issues with Fall Seminars and Events

Network assessments market leader outlines unique ways MSPs can profit through PCI, HIPAA and other Compliance-as-a-Service offerings

ATLANTA – August 30, 2016 – RapidFire Tools Inc., the world leader in non-invasive IT assessment tools, has embarked on a comprehensive schedule of trainings, seminar sessions, trade show appearances and webinars to kick off the fall. These sessions are designed to present managed services providers (MSPs) with new ways to profit from the use of network assessment tools. Throughout September, the company will appear at six separate trade events, host two proprietary webinars, and present four event-based seminar sessions presented by executives from both the sales and software-development sides of the company. The September schedule is the most comprehensive roster of events and presentations RapidFire Tools has offered all year. The series aim to educate the MSP community on how to profit from network assessment tools and grow their businesses.

RapidFire Tools' training sessions introduce concepts and strategies to MSPs including how to conduct either a HIPAA or a PCI "Compliance-as-a-Service" practice, which can be leveraged in the healthcare and retail markets, respectively. These sessions teach solution providers to pursue opportunities they might not otherwise have been able to accommodate. In addition, seminar sessions focus on how MSPs can use network assessment reports to convert potential leads into new customers, and how to leverage ongoing assessments to enhance their customer relationships.

"We've found that the most effective way to make MSPs truly understand the opportunities of network assessment is to explain it to them live, giving them the product and category knowledge to create comprehensive compliance programs for their customers," said Mike Mittel, CEO and president at RapidFire Tools. "Many solution providers don't fully understand the benefits of ongoing network assessment reports, which offer clear advantages over other security disciplines such as anti-malware and remote management," adds Mittel.

"Network Assessments provide a more holistic approach to threat detection, and significantly mitigate risks for their customers beyond what these other disciplines can accomplish. In addition, ongoing assessments can lead to enhanced customer relationships and increased incremental service revenues as MSPs become a proactive and vested partner for the end-user, one who is able to identify patterns, vulnerabilities and suspicious behavior that can compromise their networks."

RapidFire Tools will maintain a presence at events from some of the industry's leading solution provider associations, media companies, and vendors. Presentations and webinars throughout the month will be delivered by RapidFire Tools Vice President of Software Development Win Pham; Vice President of Sales Mark Winter; National Sales Manager Matthew Koenig; and Regional Sales Manager Marlene Mullowney.

RapidFire Tools' September MSP Training Session is as follows:

9/8 RapidFire Tools online webinar for existing customers, featuring the Network Detective Security Assessments Module, presented by RapidFire Tools National Sales Manager Matthew Koenig.
9/14 CharTec Academy session, Bakersfield, CA: "Leverage Network Assessment to Win," presented by Matthew Koenig.
9/14 ChannelPro SMB Forum, Washington, DC.
9/21 RapidFire Tools online Cyber Security webinar for Detector customers, presented by Matthew Koenig.
9/22 Channelnomics Channel Conference USA, San Jose, CA.
9/22 ASCII IT SMB Success Summit, Toronto, Canada. Network Assessments seminar from RapidFire Tools' Regional Sales Manager Marlene Mullowney.
9/25 Autotask Community Live, Miami, Florida, Booth #5.
9/28 Continuum's Navigate 2016 partner event, Boston, MA. Seminar, "The Next Big Thing in IT Security Services" presented by RapidFire Tools' Vice President of Software Development Win Pham. Booth #303.
9/29 ASCII IT SMB Success Summit, Columbus, OH. Network Assessments seminar from RapidFire Tools Vice President of Sales Mark Winter.

*At press time. The schedule is subject to changes and additions. Please visit the RapidFire Tools Upcoming Events section of the company website for the latest information.

RapidFire Tools' training schedule will continue on a monthly basis. The Network Detective product line is available for purchase via subscription online at the company's website: www.rapidfiretools.com.

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May 31, 2016

RapidFire Tools Launches New Tool That Enables MSPs to Deliver "Internal" IT Security Services

"Detector™" uses "machine learning" and tagging to identify suspicious user behaviors, unexpected changes and other internal threats that firewalls and external security devices miss.

ATLANTA – May 31, 2016 – RapidFire Tools Inc. today launched Detector™, a new software appliance that enables managed services providers (MSPs) to more easily identify internal threats to client networks, which according to industry reports, account for more than half of all breaches. Detector is the only software appliance that automatically scans a company's network on a scheduled basis for suspicious anomalous user behaviors, unexpected network changes and internal threats, and sends out daily alerts to the MSP with the detected issues. The security tool also incorporates "machine learning" that allows it to become "smarter" the longer it is attached to a network, along with a proprietary "SMART-TAG"™ feature that allows the MSP to fine-tune the tool with additional information to identify relationships and dramatically reduce false-positives. This comprehensive approach delivers more detailed and relevant information about the client's network, allowing the MSP to better mitigate risk and offer a meaningful internal IT security service.

"Much of the industry's focus on IT security has been on detection and prevention of data breaches caused by external hackers, viruses, worms and the like," said Mike Mittel, CEO and president at RapidFire Tools, "and MSPs have been relying on firewalls, AV, spam filters and other similar tools to secure their clients' networks. But most IT security breaches stem from internal sources, including malicious internal users, accidental changes or misconfigured network settings. Detector will find these internal threats, and will alert the MSPs on a daily basis."

The Detector appliance automatically initiates a regularly scheduled security scan of the client's network, generating daily email alerts to the MSP regarding any suspicious anomalies, changes and threats (or "ACTs") it detects. The alerts ranks the severity of each category of issue, and can include suggested actions for the MSP based on the severity of the risk. In addition to the alerts, Detector also generates a weekly notice with a complete list of changes that have occurred on the network over the past week, giving the MSP a quick reference source and a means by which to document a historical chain of events.

Detector relies on its proprietary SMART-TAG tagging system to help it differentiate types of devices, users and other network attributes that impact internal security. Detector is pre-configured out of the box to immediately start identifying potential security issues caused by anomalies, changes and internal threats. But through its SMART-TAG system, MSPs can layer on additional meta-information about each client's network environment to dramatically increase the Detector's effectiveness. Through this unique combination of automated scanning and customized tagging, MSPs are able to surpass the capabilities of other conventional internal security tools. The SMART-TAG system includes support for PCI and HIPAA compliance-specific alerting.

Detector addresses areas typically not covered by traditional RMM tools. Anomalies, changes and threat that the Detector can uncover include identifying unauthorized and suspicious logins, unwanted network changes, improper security permissions, unauthorized connection to wireless networks by employees, lack of policy enforcement, and a roster of other policy breaches and transgressions.

"The new Detector appliance plugs a huge hole in network security, and does so at a rock-bottom price that the typical MSP can afford to deliver to every client," noted Mike Mittel, CEO and President at RapidFire Tools. "We want to give MSPs the convenience and comprehensive benefits of an automated internal security system, yet also give them the ability to easily fine-tune it to meet the unique set-up of each individual client. This way, they receive meaningful alerts of suspicious internal activity to investigate, without being bogged down by a lot of noise."

Pricing for an annual Detector software appliance subscription is $69 per month or $690 for the year if pre-paid. A plug-and-play hardware version is available for an additional $40 per month.

About Network Detective
Network Detective is the #1 suite of IT assessment and compliance tools, used by thousands of MSPs and IT service providers around the world. Unlike other solutions, the Network Detective includes a series of non-invasive IT assessment and compliance modules that acquire a vast amount of network data – including assets, users, configurations, and vulnerabilities – all without installing any software, probes, or agents. Once the scans are complete, the service provider can run the encrypted file through the Network Detective proprietary data analyzer and then select from dozens of powerful reports to generate. The product suite also includes a set of software appliances, including: Inspector™ a specialized deep-dive network diagnostic appliance; Detector™ an internal security device that generate daily alerts and weekly notices for the MSP; and Reporter™ a virtual appliance that automates Network Detective IT Assessments.

About RapidFire Tools
RapidFire Tools Inc. was founded in June of 2010 by IT entrepreneur Michael Mittel. The company's mission is to develop and sell innovative and powerful, award-winning IT solutions with clear value propositions that help service providers, resellers, and MSPs uncover new business, expand their practice areas, and run their operations more successfully; and also to support the reporting needs of IT pros working within end-user organizations.

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Apr 15, 2016

MSPAlliance Names RapidFire Tools Best MSP Solution in the MSPWorld Cup Awards, Recognizing its Support for the MSP Model

Network Detective is Acknowledged for its Ability to Help MSPs Gain Revenues and Grow Business Through Effective IT Assessments & Reporting

ATLANTA , GA – April 15, 2016 – RapidFire Tools Inc. announced today that it won another coveted industry accolade, the MSPWorld Cup 2016 award for "Best MSP Solution." The MSPWorld Cup program is sponsored by the MSP Alliance in association with its MSPWorld Spring Conference, which took place early April at the Swan Dolphin Resort in Orlando, Fla. The conference is a premier managed services and cloud computing event, one of the few in the IT industry that maintains a single, vendor-agnostic focus on managed service providers (MSPs) and the ecosystems that support this profile of channel professionals.

The MSPAlliance (The International Association of Cloud & Manage Service Providers) is a consortium of more than 25,000 cloud computing and manage service provider members across the globe. It is the world's largest industry association focused on making these professionals more profitable and positioning them for growth. The MSPWorld Cup competition recognizes companies that have demonstrated consistent efforts to advance the cause of cloud and managed service providers by delivering cutting-edge technologies, services and solutions to the IT channel.

RapidFire Tools' flagship Network Detective product line includes IT assessment and compliance modules, and is frequently recognized by industry media and partners. It was recently named to CRN magazine's "Security 100" list, which appears in the April 2016 issue. RapidFire Tools has launched two new product updates in 2016 thus far, both in the form of downloadable software appliances. One is a new version of the Inspector deep-dive Layer-2/3 diagnostic tool; and the other is the new Reporter tool, which allows MSPs to pre-schedule network scans and automated, branded report generation without even an on-site client visit. These offerings were developed in response to real-world requests and feedback from RapidFire Tools' managed service provider customers, to better help them gain revenues, capture new customers and empower their existing end-users by mitigating potential network security risks on a more comprehensive basis.

"The Network Detective suite has garnered an array of industry awards over the past several years, yet we are especially thrilled to receive this honor from the MSPAlliance," said Mike Mittel, CEO at RapidFire Tools. "It confirms our commitment to the audience which our network assessment tools are purpose-built to support. We're proud to receive confirmation from such a prestigious gathering of MSP companies within this vibrant yet demanding channel community, validating our strategy to help position these providers to grow and thrive in new ways."

About Network Detective
Network Detective is the number one IT assessment and compliance suite of tools, used by thousands of service providers around the world. Unlike other solutions, the Network Detective suite includes a series of non-invasive IT assessment and compliance modules that acquire a vast amount of network data – including assets, users, configurations, and vulnerabilities – all without installing any software, probes, or agents. Once the scans are complete, the service provider can run the encrypted file through the Network Detective proprietary data analyzer and then select from dozens of powerful reports to generate. The product suite also includes Inspector™ a specialized deep-dive network diagnostic appliance, and Reporter™ a virtual appliance that automates Network Detective IT Assessments.

About RapidFire Tools
RapidFire Tools Inc. was founded in June of 2010 by IT entrepreneur Michael Mittel. The company's mission is to develop and sell innovative and powerful, award-winning IT solutions with clear value propositions that help service providers, resellers, and MSPs uncover new business, expand their practice areas, and run their operations more successfully; and also to support the reporting needs of IT pros working within end-user organizations.

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Apr 04, 2016

RapidFire Tools Releases New Software Appliance to Fully Automate Pre-Scheduled, Remote-Controlled IT Assessments

New Reporter(TM) Offering Can Be Attached to Client Networks to Remotely Schedule Network Scans and Report Generation to Improve Quality of Service Delivery & Client Communications

ATLANTA, GA -- 04/04/16 -- RapidFire Tools announced today the release of Reporter, a new stand-alone, low-cost virtual appliance that MSPs can use to fully automate regularly scheduled Network Detective IT assessments for their clients.

The new software appliance is available as a $29/month add-on for Network Detective subscribers, and is used to remotely schedule the running of any Network Detective scan, and automatically generate any of the fully brandable reports included with most of the individual module subscriptions.

"Reporter is based on the proven automation technology that we have built-into our Inspector deep-dive diagnostic appliance," said RapidFire Tools CEO Mike Mittel. "But we have thousands of MSP subscribers who want to automate their IT assessments, yet don't have an Inspector attached to every client network. The new Reporter appliance is meant for them."

Reporter is available as a downloadable software appliance that can be installed as a virtual machine on an existing server on the client's network. For those who want the convenience of a plug 'n' play system, for an additional monthly fee the Reporter subscription can include a pre-configured small form server that is shipped to them as a physical appliance that is ready to use.

"In this competitive world, you can't be too diligent, and you can't over-communicate when it comes to your clients," added Mittel. "Reporter allows MSPs to get the greatest value out of their Network Detective subscriptions by allowing them to perform their assessments much more frequently, without any additional labor cost and to remain top-of-mind with their clients through the delivery of new high value services and regular, professionally prepared reports."

Reporter is accessed directly through the primary Network Detective application, and can be used to schedule scans for all of the IT assessment modules (except for the SQL Server Assessment module), as well as the scans for both the HIPAA and PCI Compliance modules. Scans can be pre-scheduled to run at specific time intervals, and specific times of day and/or days of week. In addition, any reports that are included in the MSPs' Network Detective subscriptions can be programmed to be automatically generated and saved to a specific location, or emailed to one or more recipients.

"We believe Reporter is going to revolutionize the way MSPs manage their clients' networks, and manage their client communications," predicted Mittel. "More automation means more network scans. More network scans mean more issues discovered. More issues discovered means more value in services delivered. And the automated Network Detective reports will document that value."

Reporter is only available to existing Network Detective subscribers or to new subscribers immediately after purchase of their first Network Detective module. The Reporter appliance can be ordered directly through the Upgrade button inside the Network Detective application.

About Network Detective
Network Detective is the number one IT assessment and compliance suite of tools, used by thousands of service providers around the world. Unlike other solutions, the Network Detective suite includes a series of non-invasive IT assessment and compliance modules that acquire a vast amount of network data -- including assets, users, configurations, and vulnerabilities -- all without installing any software, probes, or agents. Once the scans are complete, the service provider can run the encrypted file through the Network Detective proprietary data analyzer and then select from dozens of powerful reports to generate. The product suite also includes Inspector™, a specialized deep-dive network diagnostic appliance, and Reporter™, a virtual appliance that automates Network Detective IT Assessments.

About RapidFire Tools
RapidFire Tools Inc. was founded in June of 2010 by IT entrepreneur Michael Mittel. The company's mission is to develop and sell innovative and powerful, award-winning IT solutions with clear value propositions that help service providers, resellers, and MSPs uncover new business, expand their practice areas, and run their operations more successfully; and also to support the reporting needs of IT pros working within end-user organizations.

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Mar 09, 2016

RapidFire Tools Now Offers Its "Deep-Dive" Inspector™ Appliance as an Economical Software Download

RapidFire Tools has implemented a new, more convenient and more affordable delivery model for its popular Inspector appliance, allowing MSPs to garner larger margins through "deep dive" network assessments.

ATLANTA – March 9, 2016 – RapidFire Tools announced today it has launched a new software delivery option for Inspector™, the powerful "deep-dive" internal IT assessment and reporting appliance for the company's best-selling IT assessment tool set, Network Detective. This software appliance can be purchased via a new, lower monthly licensing agreement for Inspector.

Effective immediately, RapidFire Tools is offering Inspector in the form of a software appliance that managed service providers can download and install on their own dedicated server — or as a virtual machine attached to their clients' networks — for just $99 per month. An additional everyday discount is available for pre-payment of the annual subscription fee.

Besides the new lower cost, an added benefit of the new delivery option is the ability for an MSP to easily spin-up and remotely deploy Inspectors to more of their clients.

"To get the greatest value out of this powerful tool, MSPs will want to permanently attach one Inspector to each of their major clients' networks, and then take advantage of the remote scheduling and automatic report generation capabilities built into each appliance," said Michael Mittel, CEO, RapidFire Tools. "Regularly scheduled internal vulnerability scans and network change reports are essential for maintaining on-going security. More importantly, regular reporting and communications are central to retaining hard-won clients," he continued. "From that perspective, each Inspector is worth its weight in gold."

Prior to this release, Inspector was only available on pre-configured physical servers owned and supplied by RapidFire Tools. While this plug and play approach is convenient and still available, there are many situations when the added cost of the hardware is unnecessary, slows down deploy times, and is more efficiently handled though deployment as a virtual appliance.

"We've learned that many MSPs already have access to servers attached to their clients' networks with the capacity to run Inspector as a virtual appliance," noted RapidFire Tools chief developer, Win Pham. "If that's the case, they can now pay less for their Inspectors and immediately download and remotely deploy them."

Pham continued, "For our customers who want the convenience of a plug and play system, we still offer an option for them to include a pre-configured server in their Inspector subscription for an additional fee, and we'll ship them a small form factor hardware appliance that's ready to go."

Regardless of the delivery mechanism, the Inspector appliance is a powerful IT assessment and security tool that is used by thousands of MSPs to generate critical reports needed to provide comprehensive managed services, including Layer 2/3 network discovery and documentation, and Internal Vulnerabilities scans.

The Layer 2/3 reports include a high resolution Layer 2/3 Diagram TIFF file (a full diagram of network connectivity of routers, switches, servers, workstations, printers and other end points), suitable for large format printing; a Layer 2/3 Diagram Report (a Network diagram broken into quadrants); a Layer 2/3 Detail Report (documents network connectivity down to the switch port level); a Layer 2/3 Detail Excel Export (an Excel version of the Layer 2/3 Detail Report); and a Layer 2/3 Diagram in VISIO output that can be edited by the MSP.

The Internal Vulnerabilities report reveals critical security holes and vulnerabilities that would be exploited if a hacker penetrates the network – or if it is hacked by employees or other "insiders" who gain access to the network.

All reports generated through Network Detective are fully brandable with the MSP's corporate logo, colors and a wide choice of images and formats, helping the MSP to deliver client-facing documents with the highest level of professionalism.

Inspector and with the entire Network Detective product line is available for purchase via subscription online at the company's website: www.rapidfiretools.com.

About Network Detective
Network Detective is the number one non-invasive IT assessment and compliance tool, used by thousands of service providers around the world. Unlike other solutions, Network Detective includes a series of IT assessment and compliance modules that acquire a vast amount of network data – including assets, users, configurations, and vulnerabilities – all without installing any software, probes, or agents. Once the scans are complete, the service provider can run the encrypted file through the Network Detective proprietary data analyzer and then select from dozens of powerful reports to generate.

About RapidFire Tools
RapidFire Tools Inc. was founded in June of 2010 by IT entrepreneur Michael Mittel. The company's mission is to develop and sell innovative and powerful, award-winning IT solutions with clear value propositions that help service providers, resellers, and MSPs uncover new business, expand their practice areas, and run their operations more successfully; and also to support the reporting needs of IT pros working within end-user organizations.

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Feb 16, 2016

New Federal Audits for HIPAA Violations Open Compliance Support Opportunities for MSPs

As the OCR Targets 1,200 Healthcare Companies to Start Its New Audit Program, MSPs Can Leverage RapidFire Tools' HIPAA Compliance Module to Help Clients Prepare

ATLANTA, GA--(Marketwired - Feb 15, 2016) - RapidFire Tools Inc., the world leader in non-invasive IT assessment tools, announced that its managed service provider (MSP) customer base can increase business by offering HIPAA Risk Assessments to customers in the healthcare industry, helping companies avoid HIPAA audit failures resulting from forthcoming audit surveys and site visits, as announced by the Office for Civil Rights (OCR). RapidFire Tools' flagship solution for the healthcare marketplace, the Network Detective HIPAA Compliance module, automates the complicated and laborious HIPAA risk assessment process, which can serve as a critical basis for an ongoing HIPAA compliance program.

The OCR is the regulatory enforcement agency that oversees the Health Insurance Portability and Accountability Act (HIPAA) Privacy, Security, and Data Breach Rules, which protect patients' fundamental rights regarding nondiscrimination and privacy. At this past fall's HIPAA Security Conference in Washington, D.C., the office announced it will distribute letters to 1,200 "covered entities" in the healthcare industry, surveying them on the accuracy and compliance of their patient data. These companies will have 10 - 14 days to comply with the requests in the letters. According to the HIPAA Journal, "any covered entity receiving a survey may have a 50% chance or higher of being audited." These letters are being readied for distribution to start what will be a permanent audit program. The new program will include both "desk audits" requiring the submission of documents, and site visits where auditors will inspect and observe the organization. For the first time, if a HIPAA Covered Entity is audited, its business associate vendors will also be included. If the business associate fails, then the covered entity also fails.

HIPAA penalties can reach into the millions of dollars, and smaller medical organizations are not exempt. For instance, according to OCR Director Jocelyn Samuels at the HIPAA Security Conference, a small cancer practice whose employee had an unsecured notebook computer and backup media stolen from a car resulted in a $750,000 settlement. HIPAA compliance assessments provide evidence that a healthcare company has conducted ongoing reviews of its network, which can quickly reveal when an employee has not logged into their device as expected, indicating a stolen or lost device and allowing that company to take corrective action. Such documentation of the company's security policies is invaluable during a HIPAA audit in order to alleviate fines. A security risk assessment is the foundational document required by the HIPAA Security Rule. It identifies threats and vulnerabilities that can put electronic Protected Health Information (ePHI) at risk of loss or unauthorized access. The Network Detective HIPAA Compliance module creates the mandatory reports that identify risks and provide a guide to addressing them.

"HIPAA compliance requires specific, concrete evidence that companies have taken steps to confirm their data is secure, including detailed HIPAA Risk Assessment Reports. Any technician in the industry will agree it's impossible for a company to institute a viable compliance program within the 10- to 14-day period the OCR letters allow. Companies must prepare a strategy now," said Michael Mittel, CEO of RapidFire Tools. "This opens a compelling window of opportunity for managed service providers to offer HIPAA compliance assessments to their healthcare clients. The Network Detective HIPAA Compliance module streamlines the exhaustive and time-consuming HIPAA Risk Assessment process. Armed with this network assessment tool, and knowledge of the forthcoming audit surveys, MSPs can gain business and help their customers protect against potentially debilitating penalties."

The Network Detective product line is available for purchase via subscription online at the company's website: www.rapidfiretools.com.

About Network Detective
Network Detective is the number one non-invasive IT assessment tool, used by thousands of service providers around the world. Unlike other solutions, Network Detective includes a series of IT assessment and compliance modules that acquire a vast amount of network data -- including assets, users, configurations, and vulnerabilities -- all without installing any software, probes, or agents. Once the scans are complete, the service provider can run the encrypted file through the Network Detective proprietary data analyzer and then select from dozens of powerful reports to generate.

About RapidFire Tools
RapidFire Tools Inc. was founded in June of 2010 by IT entrepreneur Michael Mittel. The company's mission is to develop and sell innovative and powerful, award-winning IT solutions with clear value propositions that help service providers, resellers, and MSPs uncover new business, expand their practice areas, and run their operations more successfully; and also to support the reporting needs of IT pros working within end-user organizations.

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Nov 11, 2015

Network Detective Wins Three Separate Awards At Recent Industry Events

The Company’s IT Assessment Products Named “Best Solution,” “Best Revenue Generator” and Best Software, Recognizing Ongoing Value to MSPs’ Businesses

Atlanta, GA - RapidFire Tools Inc., the world leader in non-invasive IT assessment tools, announced that Network Detective has won three significant awards this Fall from the managed service provider (MSP) channel, each recognizing the product’s ability to increase revenue streams. The company’s flagship IT assessment product line was named “Best Solution” at the SMB TechFest Q4 2015 event, which took place Oct. 15-16. It also was named “Best Revenue Generator” at the MAX 2015 event, which took place on Sept. 10. In addition, it was most recently voted Best Software Solution at the ChannelPro SMB Forum on November 3. These awards were determined by votes from MSPs and IT solution providers who attended the event.

“We’re humbled by this validation of our hard work to make the most powerful-yet-affordable IT assessment tools for MSPs,” said Michael Mittel, CEO of RapidFire Tools. “It’s truly gratifying to get this kind of positive feedback from our customers and the IT Industry.”

The Network Detective product line includes four separate IT assessment tools — including Network, Security, Exchange and SQL Server modules — as well as separate IT compliance tools for both HIPAA and PCI. The Network Detective product line is rounded out by a powerful plug-and-play cyber-security appliance called Inspector, which performs deep-dive internal vulnerability testing. MSPs use these tools to capture new customers and expand their IT service portfolios for existing clients. The products have won multiple revenue-themed accolades this year, including “Best Revenue Opportunity” at the Datto Partner Conference Show in June, and “Best Solution” at the SMB TechFest spring conference.

The Network Detective modules enable MSPs and solution providers to run quick, non-invasive scans on any network, and then create detailed reports that document network assets, configurations and users, and point out vulnerabilities in a client’s network. These assessments can be used to position the MSP to win new business by identifying anomalies outlined in the reports. Additionally, many MSPs leverage these reports to enhance their existing client services, develop new managed security services, and add value to their existing offerings.

“In addition to the industry recognition, we’re excited that our model is an effective, lucrative vehicle by which MSPs can build a loyal customer base,” noted Mittel. “We’ll continue to develop new strategies to support the success of these partners in the channel, examining security needs in whatever markets present the greatest opportunities for revenue.”

The Network Detective product line is available for purchase via subscription online at the company’s website: www.rapidfiretools.com

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Sep 25, 2015

Why Quarterly Reports are Crucial for the Successful MSP

The following text was excerpted from an article by Mark Winter, VP Sales at RapidFire Tools that appeared in Business Solutions magazine:

Many managed service providers (MSPs) have built good practices involving remote monitoring and management services. They install agents on their clients’ systems that generate alerts any time something is amiss, whether it’s a hard drive failure, an Internet service blink or application performance issue. The remote IT service provider can immediately address issues, often without ever having to visit a client site—sometimes without the customer ever realizing there was an issue. MSPs can also perform maintenance, do updates and install patches, all through the invisible medium of remote management.

The Downside of Remote Management

Remote management, while critical to the profitability of the MSP, has one big detraction: The client doesn’t see you. The old adage is sometimes true: Out of sight, out of mind. From your clients’ points of view, they are paying a handsome monthly sum for maintenance of a network that is running without a hitch. If the MSP is doing their job well but not providing verifiable documentation of their behind-the-scenes work, the customer, ironically, sometimes begins to wonder whether they actually require ongoing IT services. This is where quarterly business reviews become crucial. Managed service providers can’t rely solely on remote management techniques to manage the business relationship—or at least, they do so at their own peril.

As much of a timesaver as remote management is, it works against the MSP if applied exclusively. It’s just too difficult for a business owner to see the value of services that are conducted behind the wizard’s curtain. Quarterly reviews provide the opportunity for the MSP to get face-to-face contact with their clients and explain how the magic happens—and to justify their services.

Establishing and maintaining great customer relationships is the key to maintaining client loyalty. A regular, quarterly review is the best way to illustrate an ongoing commitment to your customer. Done correctly, a quarterly review should demonstrate in a clear and convincing manner that you are not sitting quietly by while their network goes unattended. In addition, these relationship-building visits should provide a compelling reason why that client needs to maintain not just an ongoing service contract, but an ongoing contract with you.

Reporting as a New Business Generator

Upon scheduling a quarterly review, a savvy MSP must provide documentation of the labor, expertise and strategy that has been devoted to each account. Many MSPs rely on comprehensive network assessment tools to create detailed quarterly reports that reflect the level of attention and detail the MSP has put toward the client’s network. Professional, extensive reports position the MSP as a diligent service provider, one that has paid granular attention to their infrastructure. It also validates the MSP’s overall value proposition.

Quarterly business reports and reviews also provide an opportunity to discuss whatever ongoing issues arose during the quarter. This empowers the MSP to make recommendations on potential problem areas that can be addressed with upgrades, network improvements or new services. It creates business opportunities.

Explaining the Magic

Reports that effectively communicate meaningful information are not always easy to produce and should reflect data points that have been gathered over months’ worth of system maintenance. Effective assessment reports should include key metrics such as the total number of active computers on a network, the number of users added or deleted from the system, etc., pinpointing trends and usage patterns. These reports establish an ongoing baseline of performance that can be measured and referred to over time, like a living document. They also provide information that should be regularly reviewed with the client, like current employee lists and data access privileges. Current solutions can automatically generate customized, comprehensive, MSP-branded reports in minutes, yet appear to have taken significant effort to produce.

These assessments can help MSPs open a dialog with their clients on the risks involved in their current network configuration, and how specific services can alleviate those risks. It should prove to the client that their network did not function on a daily basis by magic; that it requires vigilant maintenance, and ongoing upgrades. Such reports can also help the MSP set accurate expectations for their customers. This data can serve as a framework for developing timelines and budgets for new services.

The quarterly business review is part retention plan and part new-business generator. It is part planning and customer care, and part relationship-builder. Although remote management is a valued vehicle for the managed service provider, it simply can’t replace personal contact with the end-user for creating continued business opportunities and solidifying customer loyalty. Even the savviest, most proactive solution provider makes in-person, well-documented quarterly business reporting a vital part of its client offering.

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Sep 2, 2015

RapidFire Tools' Award-Winning Trainings Help MSPs & VARs Realize Revenue Gains More Quickly

RapidFire Tools' Tips for Improving Revenues through Network Assessment Has Won Multiple Show Awards, Continue to Educate MSPs at Various Events

 ATLANTA – Sep 2, 2015 – RapidFire Tools Inc., the world leader in non-invasive IT assessment tools, continues its schedule of award-winning presentations designed to help managed service providers (MSPs) and IT solution providers gain revenues through network assessment. The company’s award-winning presentation, “Top Ways to Use IT Assessments to Win New Business and Grow Your Customer Relationships,” is scheduled to take place at the upcoming ASCII Group SMB Success Summit on Sept. 16 in Chantilly, Virginia; and was also presented at ASCII’s previous SMB Summit in Boston, Massachusetts, Aug. 19-20.

RapidFire Tools will also offer its growth-oriented presentation at the upcoming MAX 2015 event, hosted by LogicNow (formerly the GFI MAX Show) on Sept. 10 at the Gaylord National Resort and Convention Center Washington, D.C. RapidFire Tools is the developer of the popular “Network Detective” line of network assessment modules, a non-invasive family of software tools that allow MSPs to identify network vulnerabilities and provide data for risk assessment reports.

Most MSPs and IT service providers use Network Detective to generate new business by running the non-invasive data collectors on prospect networks (with no software, agents or probes to install), and then using the discovered issues and vulnerabilities to highlight the need for their offerings.

In addition to these offerings, RapidFire Tools is exhibiting its network assessment tools at the ChannelPro SMB conference, Sept. 3, in Chicago. The exhibit will spotlight the entire set of Network Detective modules, including four different types of IT assessment modules, as well as its two IT compliance modules focused on PCI (payment cards) and HIPAA.

RapidFire Tools’ programs and products consistently win awards at trade events across the country, demonstrating the level of value that MSPs and resellers ascribe to the company’s offering. RapidFire Tools was recently named “Best in Show” at the 2015 SMB TechFest Q3, California’s largest quarterly technology trade event, which took place July 23 and 24. The company also earned a “Best Revenue Model” award at this year’s spring SMB TechFest conference, and a “Best IT Workshop” nod from ASCII attendees at a spring 2015 SMB summit.

“We continue to focus on educating the MSP community about the revenue potential associated with network assessment throughout the client life-cycle, from prospecting and new client onboarding, through client service and business reviews, and even by delivering new services,” said Mike Mittel, CEO of RapidFire Tools. “The best way to communicate all these uses is to let solution providers see for themselves how these tools are used and what kind of branded reports they can generate. RapidFire Tools is honored that so many trade show attendees have recognized the value of these solutions, and have gone back to put our network assessment products successfully into practice.”

The entire Network Detective product line is available for purchase online at the company’s main website: www.rapidfiretools.com

About Network Detective
Network Detective is the number one non-invasive IT assessment tool, used by thousands of service providers around the world. Unlike other solutions, Network Detective includes a series of IT assessment and compliance modules that acquire a vast amount of network data – including assets, users, configurations, and vulnerabilities – all without installing any software, probes, or agents. Once the scans are complete, the service provider can run the encrypted file through the Network Detective proprietary data analyzer and then select from dozens of powerful reports to generate.

About RapidFire Tools
RapidFire Tools Inc. was founded in June of 2010 by IT entrepreneur Michael Mittel. The company’s mission is to
develop and sell innovative and powerful, award-winning IT solutions with clear value propositions that help service providers, resellers, and MSPs uncover new business, expand their practice areas, and run their operations more successfully; and also to support the reporting needs of IT pros working within end-user organizations.

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Aug 2, 2015

RapidFire Tools' HIPAA Survey Shows MSPs Using Compliance Assessment to Increase Business

MSPs Leveraging HIPAA Compliance Assessment Tools Report an Increased Ability to Capture New Customers, Justify Services, and Add Substantial Service Contracts

 ATLANTA – Aug 2, 2015 – RapidFire Tools Inc., the world leader in non-invasive IT assessment tools, has surveyed its managed service provider (MSP) customers selling into the healthcare marketplace to gauge the effectiveness of its Network Detective HIPAA Compliance Module. Responses to the survey show that RapidFire Tools customers have been able to successfully turn compliance assessments during end-user visits into formidable projects and even ongoing service-level agreements, leveraging the tool to increase business and engage prospects more effectively than they previously could.

In a series of customer polls designed for business intelligence purposes, RapidFire Tools asked MSPs to identify specific instances in which use of the HIPAA Compliance module had resulted in the generation of a new project or an extended service contract, or whether the module allowed the MSP to justify their own services. Responses were resoundingly positive, revealing various occasions in which solution providers were able to capture new sales, including one MSP’s addition of a combined $12,000 per month in ongoing service agreements from two healthcare facilities. In addition, MSPs reported an increased ability to illustrate their skills, identifying network vulnerabilities and positioning their own practices as superior to the customers’ existing IT partners.

“At RapidFire Tools, we’ve consistently addressed MSPs and IT solution providers at trade events across the country, asserting that a network assessment is a compelling method of prospecting new business, and more importantly, to turn those leads into incremental revenue streams,” began Mike Mittel, CEO and president at RapidFire Tools. “We’ve so much as provided step-by-step instructions on the use of the network assessment to pinpoint areas in which their current IT consultants are lacking, by identifying system vulnerabilities through our granular assessment reports.” RapidFire Tools is scheduled to inform MSPs and dealers about network assessment at events this year including the upcoming SMB Tech Fest event on July 23 - 24 in Charlotte, NC.

“Assessment is even more critical in the healthcare marketplace, where a facility is vulnerable to business-jeopardizing fees—potentially hundreds of thousands of dollars—if they have not conducted a mandated Risk Assessment to document their compliance,” continued Mittel. “We are delighted that our MSPs have been able to rely on our HIPAA Compliance tool in the field, turning those compliance review sessions into concrete revenue-building opportunities. It’s something MSPs can utilize right now to grow their businesses.”

MSP input from the RapidFire Tools’ HIPAA usage survey included the following case study anecdotes:

“We tested the solution with a few clients and were impressed with the detail and quality of the reports. After compiling a sample binder, we presented to a few clients and won a $5,000 initial contract with $500 per month for the quarterly reports. Another client was a rural hospital with 115 seats wanting an outside company to audit how well they did. The initial contract was $7,000 with $700 per month for the quarterly on-site surveys and presentation of findings.”

— Managed Services Provider, Ruston, Louisiana

“We scoped the HIPAA assessment as part of a value added service for a network assessment we were hired to conduct. Our client chose the HIPAA scope, and we increased our fee by 200%. The client was very impressed with the reports and scheduled a follow-up assessment in six months before the end of our meeting.”

— Technology Consulting Firm/Managed Services Provider, Salinas, Kansas

“In June of 2014, we were contacted by a residential long-term care and short-term rehabilitation facility to replace some PCs and provide a general network assessment. We recommended a HIPAA Compliance Assessment, and they agreed. After completing the network scans and interviews, we were able to provide beautiful reports identifying several aspects of the network that needed improvement. These reports provided solid documentation to support proposals for several new projects. Ultimately, the client agreed to projects involving firewall replacement, wireless network separation, antivirus installation, patch management, and a new backup solution.”

— Technology Consulting Firm, Athens, Georgia

The Network Detective HIPAA module and the product line’s additional network assessment modules are available for license at the www.rapidfiretools.com website.

About Network Detective

Network Detective is the number one non-invasive IT assessment tool, used by thousands of service providers around the world. Unlike other solutions, Network Detective includes a series of IT assessment and compliance modules that acquire a vast amount of network data – including assets, users, configurations, and vulnerabilities – all without installing any software, probes, or agents. Once the scans are complete, the service provider can run the encrypted file through the Network Detective proprietary data analyzer and then select from dozens of powerful reports to generate.

About RapidFire Tools, Inc.

RapidFire Tools Inc. was founded in June of 2010 by IT entrepreneur Michael Mittel. The company’s mission is to
develop and sell innovative and powerful, award-winning IT solutions with clear value propositions that help service providers, resellers, and MSPs uncover new business, expand their practice areas, and run their operations more successfully; and also to support the reporting needs of IT pros working within end-user organizations.

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Jul 15, 2015

How to Make Money from Compliance Audits

Article submitted by Michael Mittel, CEO of RapidFire Tools, and published in Business Solutions.

VARs and managed service providers who choose to sell compliance audits have one great advantage: Compliance, by definition, is mandatory. That in itself gives companies an incentive to purchase, and creates opportunities for resellers and MSPs to build their businesses. Resellers need to decide what market to pursue, and need to inform businesses exactly what they have to lose if they are found non-compliant by the bodies that govern these mandates. Here are some tips on profiting from these opportunities:

1 – Target a Marketplace

Various industries have been subjected to compliance regulations for a decade or more. These statutes tend to incorporate stringent technology requirements. We’ve identified two major market opportunities for resellers and MSPs:

The first is HIPAA (Health Insurance Portability and Accountability Act) compliance, set down by the U.S. government, which affects any company dealing with healthcare institutions that maintain electronic patient records. That group encompasses any consulting agent that has a healthcare facility as a client – from lawyers and accountants to financial institutions that deal with healthcare practices.

The second is PCI compliance, which affects every business that maintains a merchant account allowing them to accept credit or debit cards. According to the PCI Standards Council, more than 22 million businesses worldwide maintain merchant accounts and accept card-based payments, with close to half of those located in the United States.

The Payment Card Industry Data Security Standards (PCI DSS) was established more than a decade ago to help ensure security of payment card transactions and information. Any company that manages or transmits payment card information is required to maintain a secure environment for that data. Similar to HIPAA regulations in the healthcare industry, merchants who accept credit and debit card payments are obligated to upgrade their systems to meet the latest PCI DSS 3.0 standards—and there are 12 of them—in order to document that their payment card data transmissions are secure. Verizon’s recent PCI Compliance report claimed that only 11.1 percent of the companies it assessed initially met all 12 PCI DSS requirements. Only 24.4 percent of companies met 10 out the total requirements; only 42.2 percent met nine out of the 12.

2 - Use assessment as a door-opener

One of the main tenets we teach our MSPs is to use network assessment to ingratiate themselves to potential customers and capture sales. By offering a free risk assessment session as a “loss leader,” VARs not only gain access to a prospect, they also gain opportunity to produce assessment reports that point out vulnerabilities in that prospect’s network.

Once those points of susceptibility are revealed, the VAR can offer ongoing or project-based services to address them—procuring the trust of that new customer, potentially building a base of loyal customers in time.

3 - Educate Your Customers

Too many VARs don’t know enough about either HIPAA or PCI compliance to inform their customers. Do your homework—and communicate this message to the marketplace you intend to serve. Businesses will not demand risk assessments if they don’t know what they are risking.

With both HIPAA and PCI regulations, if companies are not compliant, they are subject to fines that can be applied per month, per year, or even per transaction. With PCI compliance, an acquiring bank can be fined $5,000 to $100,000 per month for violations. Non-compliant merchants run the risk of having financial institutions terminate their relationships or increase their transaction fees as reparation.

HIPAA fines can be thousands of dollars per violation for the effected entity. Companies must provide specific documentation, called Risk Assessment Reports, which show they have made reasonable attempts to comply with regulations. Without these reports, companies may not be able to avoid such fines.

4 - Perform assessments regularly

Network assessment is an ongoing, living process, not a one-shot deal. This is especially true in today’s mobile workplace environments, where networks are no longer stationery configurations with a set number of workstations. Mobile devices and telecommuting personnel enter and exit the network on an ongoing basis. Therefore, risk assessment should be conducted on a recurring monthly schedule, like taking a series of “snapshots” of the client’s network. This helps VARs recognize red flags and pinpoint anomalies.

There is definitely money to be made in conducting assessment audits, in multiple industries. Savvy resellers and managed service providers can leverage these opportunities to create ongoing revenue streams, while possibly saving their clientele thousands of dollars in penalties. It’s a win-win endeavor for the channel.

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Jun 25, 2015

PCI Compliance Q&A Excerpted from Vertical System Reseller

Michael Mittel, CEO of RapidFire Tools, spoke today with Vertical System Reseller about PCI compliance.

Tell us about PCI compliance and how important it is today.

The Payment Card Industry Data Security Standards (PCI DSS) was established in 2006 to ensure that any company that maintains or transmits credit payment card information does so in a secure environment. It is an actionable framework to enable companies to implement data security processes, training, and IT standards to proactively protect card data. The Payment Card Industry Security Standards Council released version 3.0 of these standards, comprised by 12 primary requirements, in turn consisting of more than 400 “controls” and “sub-controls.”
Merchants who accept credit and debit cards payments are obligated to ensure their systems to meet the latest PCI DSS 3.0 standards in order to document that they are protecting payment card data.

Explain how big this revenue opportunity is for MSPs.

More than 22 million businesses worldwide maintain merchant accounts and accept card-based payments according to the PCI Standards Council. Nearly half of those are located in the United States. It affects every business that maintains a merchant account allowing them to accept credit or debit cards.

What happens when a merchant is found NOT to be PCI compliant?

If companies are not compliant, they are subject to various fines that can be applied per month, per year, or even per transaction. An acquiring bank can be fined between $5,000 to $100,000 per month for PCI compliance violations, which are typically passed along to merchants. Non-compliant merchants also run the risk of having financial institutions terminate their relationships or increase their transaction fees as reparation. Such penalties can be devastating for a small business. Further, non-compliant companies have a higher likelihood of breach, and studies show that 60% of SMBs go out of business within 6 months of experiencing a breach.

Do you have any statistics to share on PCI compliance (Cost of non-compliance? Number of merchants thought to not be compliant)?

We did a survey of close to 300 MSPs as part of our research on this marketplace. Two hundred and sixty of those MSPs responded that they have clients who handle credit card data and are subject to PCI requirements. More than half of those MSP respondents said that at least six of their clients are subject to PCI requirements.
In Verizon’s most recent PCI Compliance report, they revealed that only 11.1% of the companies it assessed initially met all 12 requirements of PCI DSS 2.0. Only 24.4% of companies met 10 out the total requirements; only 42.2% met 9 out of the 12. The report calls PCI Compliance a “major issue” for businesses.

Tell us about your PCI compliance tool and how MSPs can sell and support it? Is this a SaaS-based platform

The Network Detective PCI Compliance solution consists of a software-only module plus an add-on scanning appliance, called Inspector, which accommodates the “deep-dive” internal vulnerabilities scans and Layer 2/3 Diagrams that are required for a PCI assessment.  The solution is licensed directly to the MSP on a subscription basis that allows them to perform unlimited assessments for their clients and prospects. It is not a hosted service. MSPs can use the PCI Compliance tool to sell PCI Readiness or Compliance Assessments on a project basis, they can couple that with remediation project work to fix the non-compliance issues, and they can sell “continuous compliance” services to perform regular compliance checks with remediation services.

Can you give us any real-world examples of how PCI compliance tools have "saved the day” for a merchant? Or maybe how an MSP has been successful selling these tools

The module just recently launched. However, we had a customer in the survey tell us they estimate that his PCI compliance projects will be increasing by tenfold in the next few years.  Another customer has taken it upon itself to do PCI Compliance audits with all its clients, “not as a service, but to find vulnerabilities that will enable us to sell our solutions to the client to enable them to be PCI compliant.”

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Jun 3, 2015

RapidFire Tools Launches New PCI Compliance Tool

ATLANTA RapidFire Tools, Inc. today launched a new module for its popular Network Detective technology assessment tool for managed service providers (MSPs). The non-invasive Payment Card Industry (PCI) Compliance module generates the required reports needed by any merchant, retailer or “e-tailer” that accepts credit and debit card payments, giving MSPs an offering for the robust merchant services marketplace. The reports are part of a software tool that automatically analyzes, organizes and forms the data necessary to produce PCI compliance reports. Much of the information is collected by specialized data-scanning tools, and the rest by the MSP following built-in, step-by-step worksheets that are dynamically generated as the data is collected and processed by the MSP. PCI Compliance represents a sizable opportunity for MSPs and IT solution providers. More than 22 million businesses worldwide maintain merchant accounts and accept card-based payments, with nearly half located in the United States. All merchants in this space are subject to PCI Data Security Standards (PCI DSS) exacted by the PCI Security Standards Council. Founded by financing entities such as MasterCard, VISA and American Express, the council sets industry security standards for retailers, Internet-based “e-tailers” and mail/telephone retailers. Non-compliant merchants are subject to steep fines, giving them ample incentive to undertake PCI Compliance assessments.

“As we move forward in the development of new modules for Network Detective, we are always in search of the most lucrative market opportunities for our MSP and IT Service provider subscribers,” said Mike Mittel, CEO of RapidFire Tools. “The merchant services marketplace has undergone significant evolution since establishment of the PCI Data Security Standard. Many of the affected retailers need to leverage technology to catch up with these standards. If a merchant is found non-compliant, they could be subject to business-killing fines, or even lose their ability to accept credit and debit cards. There is a pent-up demand for PCI Compliance risk assessments as a service, and the Network Detective reports deliver concrete value. The new Network Detective PCI Compliance module opens a whole new avenue of profits for the managed service provider.”

The PCI Compliance module allows MSPs and resellers to offer:

  • PCI assessment services, to evaluate the merchant’s Cardholder Data Environment's (CDE) compliance according to PCI security requirements
  • PCI remediation services, to document issues that require remediation and address PCI-related security vulnerabilities
  • PCI compliance services, including generation of key documents that can demonstrate compliance with PCI DSS statutes.

Such services can be offered on a project basis, or via a long-term service agreement generating ongoing revenues, where assessments are conducted on a recurring basis.

The PCI Compliance solution consists of both a software-only module plus an add-on scanning appliance called the Network Detective Inspector, which accommodates the “deep-dive” internal vulnerabilities scans and Layer 2/3 Diagrams that are required for a PCI assessment. Existing Network Detective subscribers who already have an Inspector can use the appliance they have along with the PCI Compliance software module to perform their assessments. The Inspector appliance can be transported from client to client, and used at multiple sites, or can be permanently attached to an individual client network for remote scheduling and collection of data.

The Network Detective line of IT assessment and compliance assessment modules, including the PCI Compliance module, is available by subscription at the company website, www.rapidfiretools.com. Existing Network Detective customers may upgrade their subscriptions with discounted pricing through the Network Detective application.

About RapidFire Tools, Inc.

RapidFire Tools, Inc. was founded in June of 2010. In addition to its flagship Network Detective IT assessment tool, RapidFire Tools, Inc. also publishes Email2Ticket, the leading productivity tools that automates the processing and conversion of emails into service tickets and other items for Autotask, ConnectWise and TigerPaw. The company's mission is to continue to develop innovative and powerful, award-winning IT solutions with clear value propositions that help service providers, resellers, and MSPs uncover new business, expand their practice areas, and run their operations more successfully.

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Apr 7, 2015

RapidFire Tools Expands International Presence With German Distributor Acmeo

ATLANTA RapidFire Tools, Inc., the world-leader in non-invasive IT assessment tools, announced it has entered a new agreement with Acmeo, a premier distributor of cloud-based and IaaS (Infrastructure as a Service) solutions in Germany, Switzerland and Austria. Acmeo will distribute RapidFire Tools' Network Detective assessment modules to managed service providers (MSPs) in this territory, allowing them to leverage network assessments to attract and retain new IT customers. The Network Detective products sold in this marketplace will produce their detailed assessment reports in native German.

The expansion into Germany, Switzerland and Austria is part of RapidFire Tools' greater European and North American growth strategy. In July of 2014, RapidFire Tools struck a similar agreement with Achab, a SMB-oriented software distributor headquartered in Milan, to distribute the Network Detective assessment tools throughout Italy. During this same timeframe, RapidFire launched a Canadian-French and Spanish language reporting capability for the Network Detective product family, addressing various non-English-speaking demographics throughout North and South America.

"We're thrilled to add Acmeo as a European distribution partner, extending our market penetration to a new territory and furthering our overall growth trajectory. Network assessment has an across-the-board strategic value that is not affected by cultural barriers; all networks are subject to vulnerabilities that are difficult to distinguish without regular assessments," said Mike Mittel, CEO of RapidFire Tools. "One report showed that the top 70 network breaches in 2009, resulting in the loss of 275 million records, were the result of the exploitation of an existing vulnerability, the very kind that are revealed by network assessment. We'd like to encourage managed service providers in international geographies to take advantage of the opportunity."

To support its ongoing European expansion, RapidFire Tools recently attended its first European trade event, Cloud Expo Europe 2015, which took place in London, England, March 11-12. The company's exhibit was designed to help familiarize CIOs in the European marketplace with how to leverage IaaS and network assessment tools to prospect new leads and generate incremental revenues.

The Network Detective assessment tools, including the Network, Security, Exchange, SQL Server and Inspector modules, can currently produce detailed network assessment reports in five languages, with plans for additional translations as the company pursues new markets. The tools are non-invasive, requiring no client downloads, and assessments can be conducted in a single-day visit to an end-customer's site. Modules generate granular network assessment reports that identify network, security and compliance issues typically present in any given network. MSPs therefore stand to attract and eventually sign new service customers through such assessments, since the issues identified by the reports need to be resolved by a reliable IT solution provider.

About RapidFire Tools, Inc.

RapidFire Tools, Inc. was founded in June of 2010. In addition to its flagship Network Detective IT assessment tool, RapidFire Tools, Inc. also publishes Email2Ticket, the leading productivity tools that automates the processing and conversion of emails into service tickets and other items for Autotask, ConnectWise and TigerPaw. The company's mission is to continue to develop innovative and powerful, award-winning IT solutions with clear value propositions that help service providers, resellers, and MSPs uncover new business, expand their practice areas, and run their operations more successfully.

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Feb 1, 2015

RapidFire Tools, Inc. CharTec Partnership to Offer Special Pricing, Training and Educational Programming

ATLANTA – RapidFire Tools Inc., the world-leader in non-invasive IT assessment tools, announced it has renewed its relationship as a sponsor of CharTec, a premier training association for managed service providers (MSPs). This year’s sponsorship begins with a new webinar session from RapidFire Tools, teaching CharTec members how to establish a profitable, turnkey managed security service through use of network assessments. The webinar takes place Feb. 10, 1 – 2 p.m. EST, and offers attendees special pricing beyond the standard CharTec member discount. In addition, RapidFire Tools will exhibit at the CharTec Academy partner-training event Feb. 25 – 27, to be held at CharTec’s Bakersfield, Calif., training facility.

CharTec is one of the leading providers of MSP-based, Hardware as a Service (HaaS), and IT business training for the SMB channel. Its 20,000 square-foot, custom-built training CharTec Academy is one of the largest MSP training facilities in North America. RapidFire Tools’ sponsorship of CharTec includes support and attendance of events and training activities throughout 2015, including exclusive RapidFire Tools engagements such as the February webinar.

The Feb. 10 webinar session, “How to Build a Turnkey IT Security Service with Network Detective,” shows MSPs how to create a lucrative managed security services offering using a series of network assessment tools, such as the Network Detective Security Assessment and Network Assessment modules. The webinar will be presented by RapidFire Tools’ Vice President of Sales, Mark Winter and Sales Engineer, Kevin Jones. Winter and Jones will explore the scope of this opportunity and describe how MSPs can quickly and easily collect a comprehensive amount of network security data and configurations, utilizing non-invasive tools to conduct both internal and external vulnerability scans. It will include a live question and answer session.

“At RapidFire Tools, we consistently seek alliances with companies that help support and enrich managed service providers in their effort to grow their practices,” said Mike Mittel, CEO of RapidFire Tools Inc. “CharTec has proven to be a notable asset to the SMB channel, and we value the productive relationship we have with its members. We look forward to delivering additional features and benefits that will help MSPs procure a more competitive market position, gaining new tools for profitability in the process, including the ability to build revenue through managed security services.”

Network Detective, is available for license at the www.rapidfiretool.com website.

About RapidFire Tools, Inc.

RapidFire Tools, Inc. was founded in June of 2010. In addition to its flagship Network Detective IT assessment tool, RapidFire Tools, Inc. also publishes Email2Ticket, the leading productivity tools that automates the processing and conversion of emails into service tickets and other items for Autotask, ConnectWise and TigerPaw. The company's mission is to continue to develop innovative and powerful, award-winning IT solutions with clear value propositions that help service providers, resellers, and MSPs uncover new business, expand their practice areas, and run their operations more successfully.

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