PRESS RELEASES

Dec 21, 2012

RapidFire Tools Accepted as 2013 Sponsor of Robin Robins Events

Atlanta, GA - RapidFire Tools, the leading provider of IT Assessment Tools, announced today that it will sponsor of several IT industry events organized by Robin Robins, one of the IT industry’s most renowned marketing consultants.

The company will sponsor and participate in the main 2013 Robin Robins IT Service Bootcamp, as well as three gathering of Robin’s elite “Producers Club.”

“One of our goals for 2013 is to provide more support to the individuals and organizations in the IT industry that share our philosophy of helping service providers to help themselves,” said Michael Mittel, President of RapidFire Tools, Inc. “As part of this goal, we've signed up to sponsor several Robin Robins events that traditionally draw hundreds of her loyal followers of IT service providers.”

Robin Robins is a marketing consultant, sales trainer, and author who provides inexpensive and highly effective marketing strategies for small to medium VARs, Systems Integrators, MSPs, Solution Providers, and IT consulting firms. Over 5,000 IT business owners from around the world have enrolled in one or more of her programs to learn how to systematically attract more and better quality clients.

At each of these events, RapidFire Tools, Inc. will be meeting with existing customers and demonstrating its flagship product, Network Detective, to other event attendees who are interested in improving their IT service delivery and building their businesses.

About Network Detective

Network Detective is the #1 non-invasive IT assessment tool, used by thousands of service providers around the world. Unlike other solutions, Network Detective is able to acquire a vast amount of network data including assets, users, configurations, and vulnerabilities all without installing any software, probes, or agents. In addition to automatically pulling information quickly from anything attached to the network, data from individual “off line” devices can be captured in minutes, and automatically incorporated into the final reports. Once the scans are complete, the service provider can run the encrypted file through the Network Detective data analyzer and then select from dozens of powerful reports to generate.

Network Detective includes three modules, each sold separately through annual subscriptions that allow for an unlimited number of scans on an unlimited number of networks to generate an unlimited number of reports. The Network Assessment Module, Security Assessment Module and Exchange Assessment Module can all be purchased online at www.rapidfiretools.com.

About RapidFire Tools, Inc.
The company’s mission is to develop innovative and powerful, award-winning IT solutions with clear value propositions that help service providers, resellers, and MSPs uncover new business, expand their practice areas, and run their operations more successfully. In addition to its flagship Network Detective IT assessment tool, RapidFire Tools, Inc. also publishes Email2Ticket, the leading productivity tool that automates the processing and conversion of emails into service tickets and other items for Autotask and ConnectWise.


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Aug 1, 2012

RapidFireTools, Inc. Releases New Security Assessment Module

Atlanta, GA - RapidFire Tools, Inc., the leading provider of network asset, diagnostic, configuration and performance reporting software, announced today the release of a new IT Security Module available as an add-on subscription module to the popular Network Detective product.

The new Network Detective Security Assessment Module includes 9 new reports designed specifically to give both IT service providers and internal IT security professionals, a quick yet comprehensive assessment of any organization’s network’s security. Â

Using the Network Detective’s proprietary non-invasive Network Data Collector, subscribers of the new Security Assessment Module can produce the following new reports on any network:

Network Security Risk Review. This report includes a proprietary Security Risk Score and chart showing the relative health (on a scale of 1 to 10) of the network security, along with a summary of the number of computers with issues. This powerful lead generation and sales development tool also reports on outbound protocols, System Control protocols, User Access Controls, as well as an external vulnerabilities summary list.

External Vulnerabilities Full Detail Report. A comprehensive output including security holes and warnings, informational items that can help make better network security decisions, plus a full NMap Scan which checks all 65,535 ports and reports which are open. This is an essential item for many standard security compliance reports.

Internal Vulnerabilities Report. Highlights deviation from industry standards compared to outbound port and protocol accessibility, lists available wireless networks as part of a wireless security survey, and provides information on Internet content accessibility.

Security Policy Assessment Report. A detailed overview of the security policies which are in place on both a domain wide and local machine basis.

Share Permission Report. Comprehensive lists of all network “shares” by computer, detailing which users and groups have access to which devices and files, and what level of access they have.

User Permissions Report. Organizes permissions by user, showing all shared computers and files to which they have access.

User Behavior Analysis Report. Shows all logins, successful and failure, by user. Report allows you to find service accounts which are not properly configured (and thus failing to login) as well as users who may be attempting (and possibly succeeding) in accessing resources (computers) which they should not be.

Login Failures by Computer Report. Same data as User Behavior but inverted to show you by computer. Quite useful, in particular, for looking at a commonly accessed machines (file server, domain controller, etc.) – or a particularly sensitive machine for failed login attempts. An example would be CEO’s laptop – or the accounting computer where you want to be extra diligent in checking for users trying to get in.

Login History by Computer Report. Report identifies users who have succeeded in logging in to another machine. Great for auditing/logging purposes to know of all attempts.

“The new Security Assessment Module represents a break-through in IT security assessment technology,” said Michael Mittel, RapidFire Tools, Inc. CEO. “Until now it would take a security professional several days to collect all of the information and compile it into the kind of meaningful reports generated by SAM in less than an hour.”

The Security Assessment Module relies on the same Network Data Collector, Network Data Analyzer, and Customized Report Generator as the Network Detective Network Assessment Module. Both modules include a variety of reports that are available for purchase on an annual subscription basis that allows for an unlimited number of reports to be produced on an unlimited number of networks owned or managed by the user.

Both modules are sold exclusively through annual subscriptions that allow an unlimited number of scans to be performed on an unlimited number of networks to product an unlimited number of reports.

About Network Detective

Network Detective is the #1 non-invasive IT assessment tool, used by thousands of service providers around the world. Unlike other solutions, Network Detective is able to acquire a vast amount of network data including assets, users, configurations, and vulnerabilities all without installing any software, probes, or agents. In addition to automatically pulling information quickly from anything attached to the network, data from individual “off line” devices can be captured in minutes, and automatically incorporated into the final reports. Once the scans are complete, the service provider can run the encrypted file through the Network Detective data analyzer and then select from dozens of powerful reports to generate.

Network Detective includes three modules, each sold separately through annual subscriptions that allow for an unlimited number of scans on an unlimited number of networks to generate an unlimited number of reports. The Network Assessment Module, Security Assessment Module and Exchange Assessment Module can all be purchased online at www.rapidfiretools.com.

About RapidFire Tools, Inc.
The company’s mission is to develop innovative and powerful, award-winning IT solutions with clear value propositions that help service providers, resellers, and MSPs uncover new business, expand their practice areas, and run their operations more successfully. In addition to its flagship Network Detective IT assessment tool, RapidFire Tools, Inc. also publishes Email2Ticket, the leading productivity tool that automates the processing and conversion of emails into service tickets and other items for Autotask and ConnectWise.


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Jun 15, 2012

RapidFireTools Wins Best Product at Autotask Community Live

ATLANTA, GA - RapidFire Tools today announced its product suite of tools designed to integrate with Autotask PSA solution has won Best Product Integration at the Autotask annual Community Live event held in Orlando, Florida. The awards were determined by over 1,000 attendees.

Community Live is an educational and networking experience for the Autotask community of users. The event also hosts an exhibit area that highlights the products and services of vendors who have made a positive contribution to improving Autotask.

This award recognizes excellence in building products that integrate with Autotask through its API. The winners are determined entirely by show attendees through voting, so are a litmus test of end-user market perceptions of what the best integrated Autotask products are in the market

“I just wanted to give you my personal congratulations on your Best Integration at Community Live,“ said Rhonda Haines, manager of Strategic Alliances for Autotask. “This award from Autotask recognizes your efforts to provide the Autotask community with the tools they need to make better and more effective use of Autotask.”


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May 5, 2011

RapidFireTools, Inc. Announces the Release Email2Ticket

ATLANTA, GA - RapidFire Tools today announced the release of Email2Ticket to process incoming emails and turn them directly into Autotask tickets and also automatically convert monitoring alerts from any RMM software into Autotask tickets.

Email2Ticket is a SaaS solution hosted by RapidFire Tools so the there is no burden on the users to manage the backend. Simply configure the software to check one or more email accounts (such as support@myco.com ). Email2Ticket will login to each mailbox and provide the following functionality:

  • Read new emails based on a schedule that you define (such as every 5 minutes)
  • Compare the email against the rules and triggers that you have setup for that mailbox
  • Perform the corresponding action for each trigger
  • Append to an existing Autotask ticket (ATES)
  • Auto-Reply to the email
  • Forward the email

Email2Ticket is a fully hosted, cloud based solution with one low annual subscription fee. There's no need to purchase a stand-up server and software or pay people or suppliers to monitor, manage and maintain the system. By taking the email transactions outside of a service provider's network, in the event of a local service outage the service provider can still conduct business as usual.

While other products convert tickets and alerts into Autotask service tickets, only Email2Ticket was designed and built by Autotask users who tried to use the other options, and found issues.

"Some products may be overkill for your needs," said Michael Mittel, President of RapidFire Tools.. "They have complex configuration, testing and troubleshooting requirements that introduce unnecessary complication. Email2Ticket has been purpose built to give an MSP or IT support company both power and ease of use."

Other solutions that use a hosted SaaS model, require the creation of a mailbox on their system that must be used to set-up forwarding of standard support email to the alternate hosted email address. Only very simple rules are available and the very basic configuration is dictated by Wizards only. With Email2Ticket, service providers use existing email accounts so they have full audit of the emails.

Mittel said, "Email2Ticket provides the best of both worlds. We give you a hosted subscription-based model with far less complexity than other stand-alone products, while providing far greater flexibility with email accounts and configuration compared to other SaaS solutions."


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Jan 1, 2011

RapidFireTools, Inc. Announces the Release of Network Detective

ATLANTA, GA - RapidFire Tools today announced the release of Network Detective.

Performing network assessments is the market-proven best way to "sell" your services by uncovering security risks and exposing current provider's missed issues! Now, there's a super quick, easy, and inexpensive way to perform an assessment and produce a compelling report that will open the door for a boat load of new business.

Typically, a thorough assessment involves a combination of people performing tedious and time consuming customer interviews, data collection, data analysis, report generation and recommendations. Even a small customer can consume a day's worth of work preparing a comprehensive and professional looking report making it hard to justify the effort and expense. But no more. . .

Network Detective software automates this process and produces branded Client Risk Reports that will help IT service providers close new business. Just upload the results from the Network Detective scan into the Network Detective analysis tool included with the software. Service providers can customize the file with their own company branding elements, and then produce a series of powerful reports that can be used to present to prospects and client to expose IT problems.

Not only is our report more accurate than any manual process, but in minutes and for less than $50, the service provider can close new customers and pick up new business from existing ones! IT support companies and service providers can also provide a regular “health check” network assessment routinely for all their customers.

Michael Mittel, president of RapidFire tools says, "A network assessment should be required for all new customers before offering any IT services. This ensures the customer is aware of any problems before the service provider starts and sets their expectations correctly. It also providers a full understanding of the network environment, with no nasty surprises that can come back to bite the MSP or IT support company in a costly way.


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