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“It’s what’s on the inside that counts.” This common sentiment suggests that one should not focus on people’s outward appearance but rather what’s in their hearts and in their minds – what’s on the inside. MSPs could also apply this philosophy, with a slightly different...
The financial and legal industries are among the most highly regulated in the country - typically bound to both government laws and industry regulations. Yet, financial firms expose more than 60 percent of all leaked records.1 A survey conducted by the American Bar Association (ABA)...
Government and education managed services contracts can yield big profit margins and lucrative recurring revenue. But how can an MSP get the attention of a government official or educational leader? How do you convince them your services are critical? To land one of these contracts, you’ve...
I could hear the fear in her voice. One of our clients, subject to the HIPAA rules, called to say she had just received a letter saying that her company was being randomly audited by the Office for Civil Rights (OCR) — the federal agency that enforces...
When you were growing up, did your parents ever tell you to do something, and when you asked why, they shot back, “because I said so.” Did that answer alone convince you to obey or did it make you want to defy your parents –...
In our previous blogs, we talked about the huge untapped opportunity for MSPs to step into their clients’ Microsoft Cloud environments – including Microsoft 365 and Microsoft Azure – and step up to take more control over helping them manage these environments. We also discussed...
How much time and money are lost in the cloud? In our previous blog, we focused on the hidden security issues that may be piling up inside your clients’ computing networks if they are using Microsoft 365 and Azure. We pointed out that, whether accidental or...
The Big Security Issues in Microsoft 365 Cloud Hidden From Most MSPs Do the end users at your client sites use Teams to interact virtually? What about SharePoint to collaborate on documents? Maybe OneDrive to store business and personal files? Or Outlook’s web version to email? If...
At the heart of client and managed service provider (MSP) business relationships lie the same mechanisms that make any other relationship tick – support, appreciation, and initiative. Some MSPs no longer put in the effort once they’ve “hooked” their client; they’ve signed a contract, so...
Think of your very best small business clients. They’ve been going strong for years. They keep their budgets as trim as they can, but they don’t skimp on your cybersecurity services. They’ve signed up for your best antivirus software offering and best firewalls. They have...