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Discover valuable insights and expert analysis on IT assessments and cybersecurity in the RapidFire Tools Blog. Stay ahead with practical tips and trends for MSPs, IT professionals, and businesses, ensuring effective defence against cyber threats and delivering exceptional IT services.

How to Evaluate Field Tech Job Performance
Business Enablement KPIs Operational Efficiency

How to Evaluate Field Tech Job Performance

When we send staff into the field, we often don’t get much feedback unless it’s a negative experience. When those complaints roll in, we get a pretty good idea of what’s gone wrong …

Defining the MSP Client Lifecycle
Business Enablement Business Management Operational Efficiency

Defining the MSP Client Lifecycle

Client lifecycle management plays a huge role in the business growth of managed service providers (MSPs). Many businesses tend to focus too much on customer acquisition and not enough on expanding …

Create More Revenue Using Assessments
Business Enablement Sales & Marketing

Create More Revenue Using Assessments

Increasing revenue and winning new clients is crucial to your success as an MSP. One of the simplest, yet surefire ways to doing both is to leverage IT assessments to get new business, new projects, …

Playing the Pricing Game for Profit
Business Enablement Sales & Marketing

Playing the Pricing Game for Profit

The biggest challenge preventing many managed service providers from growing is pricing. If you don’t charge enough, you struggle to make a profit on the services you deliver. You also undermine …