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Discover valuable insights and expert analysis on IT assessments and cybersecurity in the RapidFire Tools Blog. Stay ahead with practical tips and trends for MSPs, IT professionals, and businesses, ensuring effective defence against cyber threats and delivering exceptional IT services.

How to Evaluate Field Tech Job Performance
Business Enablement KPIs Operational Efficiency

How to Evaluate Field Tech Job Performance

When we send staff into the field, we often don’t get much feedback unless it’s a negative experience. When those complaints roll in, we get a pretty good idea of what’s gone wrong …

How to Onboard New Customers Faster
Business Enablement Sales & Marketing

How to Onboard New Customers Faster

Savvy MSPs know IT assessments are not only useful in prospecting and closing new clients, but it’s also fantastic when it comes to scoping and quoting existing business. Performing IT …

Business Enablement Business Management Operational Efficiency

What is the MSP Client Lifecycle?

Client lifecycle management plays a huge role in the business growth of managed service providers (MSPs). Many businesses tend to focus too much on customer acquisition and not enough on expanding …

Business Enablement Sales & Marketing

How to Price IT Services for Profit

The biggest challenge preventing many managed service providers from growing is pricing. If you don’t charge enough, you struggle to make a profit on the services you deliver. You also undermine …