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Discover valuable insights and expert analysis on IT assessments and cybersecurity in the RapidFire Tools Blog. Stay ahead with practical tips and trends for MSPs, IT professionals, and businesses, ensuring effective defence against cyber threats and delivering exceptional IT services.

How to Evaluate Field Tech Job Performance
Business Enablement KPIs Operational Efficiency

How to Evaluate Field Tech Job Performance

When we send staff into the field, we often don’t get much feedback unless it’s a negative experience. When those complaints roll in, we get a pretty good idea of what’s gone wrong …

Defining the MSP Client Lifecycle
Business Enablement Business Management Operational Efficiency

Defining the MSP Client Lifecycle

Client lifecycle management plays a huge role in the business growth of managed service providers (MSPs). Many businesses tend to focus too much on customer acquisition and not enough on expanding …