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Discover valuable insights and expert analysis on IT assessments and cybersecurity in the RapidFire Tools Blog. Stay ahead with practical tips and trends for MSPs, IT professionals, and businesses, ensuring effective defence against cyber threats and delivering exceptional IT services.

How to Evaluate Field Tech Job Performance
Business Enablement KPIs Operational Efficiency

How to Evaluate Field Tech Job Performance

When we send staff into the field, we often don’t get much feedback unless it’s a negative experience. When those complaints roll in, we get a pretty good idea of what’s gone wrong …

Business Enablement Business Management Operational Efficiency

What is the MSP Client Lifecycle?

Client lifecycle management plays a huge role in the business growth of managed service providers (MSPs). Many businesses tend to focus too much on customer acquisition and not enough on expanding …

Business Enablement Business Management Operational Efficiency

How Progress Reports can Prove Value

Clients typically aren’t aware of the constant threats and risks that MSPs identify and remediate, so they don’t completely grasp the full impact of your efforts. Network Detective …