Your clients can hold you responsible for breaches, downtime and any other IT failures they endure, even if it isn't your fault. As a result, they can subject you to expensive lawsuits, citing inconsistency in your service delivery. Therefore, you must audit and document your...
When burglars case a house to thieve, they look for easy access. Unlocked doors and open windows are the most common entry points into homes. What about business computer networks? What are the most vulnerable locations cybercriminals target for entry? How can MSPs help clients secure these weak spots? Let's find out. The Top 5...
There's no shortage of studies and statistics about cyber crime. And while the numbers don't always align perfectly from one report to another, and from one cohort to another, the specific numbers almost don't matter. Just because cyberattacks declined for one report cycle duration doesn’t guarantee they won’t rise...
Cyberattacks have skyrocketed by more than 400 percent since the early part of 2020. And small and medium-sized businesses (SMBs) were a big part of this number. Some sources report up to 71% of cyberattacks hit SMBs. Yet, 43% of SMBs lack cybersecurity defense plans, and one in five SMBs fail to use endpoint security. Why this lack...
Software vulnerability exploitation ranked as 2020’s top attack method for cybercriminals, according to a report conducted by 2021 X-Force Threat Intelligence Index. Hackers love scanning networks, looking for software weaknesses that haven’t been patched. Once a vulnerability is found, it’s easy infiltration. Software vulnerabilities are a...
Many MSPs find their smaller clients reluctant to invest their meager IT budgets in formidable cybersecurity. Although reports of cyber breaches seem to perpetually spread through the internet like dandelions, many clients are still resistant to paying for comprehensive security. It can be a challenge to get them to consider more than the basics. It’s all too common to hear clients say they’re “too small”...
We conclude our MSP Client Lifecycle for IT Assessment series discussing client retention and contract renewal. If you haven’t already, check out the previous four segments: acquisitions, onboarding, optimization, and expansion. Client retention is a cornerstone of your business. And though it seems easier than scouting for and securing new clients, it still takes work. Clients need constant care, not only to provide...
Welcome to part 3 of our MSP Client Lifecycle series. First up, we reviewed acquisitions, then we followed up with onboarding. For our next segment, we discuss optimization to improve profitability. Once you’ve secured a client and have everything set up with your services, it’s time for fine-tuning and maximization. You must be certain...
In our first managed services client lifecycle segment, we covered acquisitions and how Network Detective can help MSPs bust through the break-point. Next up, we’re discussing onboarding. You got your foot in the door, made your pitch, and landed the contract. Now you’ve got the onboarding. This gets your client set up with your essential tools –...
In a previous blog, we discussed how to win new business with a variety of IT assessments. In this installment, we’re going to take you deeper into one of the blogs on that list: SQL Server health checks.If you have clients that run applications on SQL...