Client Loyalty Tag

Building client loyalty is essential to growing a successful business. It's much easier to renew contracts if you build client engagement delivering consistently positive communication and service. Increasing client retention by just 5% can result in a 25% - 95% increase in profit for B2B...

We conclude our MSP Client Lifecycle for IT Assessment series discussing client retention and contract renewal. If you haven’t already, check out the previous four segments: acquisitions, onboarding, optimization, and expansion. Client retention is a cornerstone of your business. And though it seems easier than scouting for and securing new clients, it still takes work. Clients need constant care, not only to provide...