When we send staff into the field, we often don’t get much feedback unless it’s a negative experience. When those complaints roll in, we get a pretty good idea of what’s gone wrong and can take steps to address it. The rest of the time we...
We frequently get questions about the difference between network assessment tools and remote monitoring and management (RMM) software. “Why would/should we add an IT assessment solution?” clients ask. “We have an RMM to keep an eye on our networks.” This is a common misconception that could deprive...
Savvy MSPs know IT assessments are not only useful in prospecting and closing new clients, but it's also fantastic when it comes to scoping and quoting existing business. Performing IT assessments regularly ensures client relationships start off on the right foot, are profitable, and remain...
No, not the old school kind that we angsted over in school. And the client doesn’t need to get their parent to sign it either. This report presents a consolidated view of your client’s overall risk score based on the scans that have been performed,...
Network assessments are a unique and effective offering under the “network security” umbrella. A network assessment tool doesn’t simply monitor a network like RMM software does. It provides ongoing network “snapshots,” which help identify patterns and behaviors that can predict a breach. It’s a more...
Many MSPs fail to understand the importance of pricing their services correctly. Price them too high and prospects look for a less expensive solution. If you don’t charge enough, you’ll struggle to make a profit on the services you deliver. You’ll also undermine the perceived...
Clients don’t pay attention to the constant threats and risks that MSPs identify and remediate, so they don’t completely grasp the full impact of your efforts. Network Detective Pro’s Progress Report helps you demonstrate the value of ongoing services with quantifiable data. Progress Reports showcase...
As an MSP, your key focus should be on getting a greater share of your client’s IT budget. You also need to make sure that you are getting paid for all the services you provide your client. If you’re like most MSPs, some portion of your...
One of the key challenges facing MSPs is improving service delivery without increasing headcount. You need to focus on getting your lean team to work smarter and cut back on labor and costs associated with servicing your customers. Keeping systems up and running and preventing issues...
While consistently increasing recurring revenue and winning new clients can be daunting for MSPs, there are a few effective strategies you can adopt to make the process easier. One way is to leverage IT assessments to attract new business and projects. Use under-the-skin IT assessments to...