Recurring Revenue Tag

Expansion doesn’t just mean adding new clients to your roster. Expansion is really about growing the services you currently offer your clients as they grow (i.e., as they add more users and assets) and getting those same clients to buy additional services from you.  Here are...

The biggest challenge preventing many managed service providers from growing is pricing. If you don’t charge enough, you’ll struggle to make a profit on the services you deliver. You’ll also undermine the perceived value of your offerings.   Most decision makers know they get what they pay...

We conclude our MSP Client Lifecycle for IT Assessment series discussing client retention and contract renewal. If you haven’t already, check out the previous four segments: acquisitions, onboarding, optimization, and expansion. Client retention is a cornerstone of your business. And though it seems easier than scouting for and securing new clients, it still takes work. Clients need constant care, not only to provide...

Are you like many MSPs who find that new client acquisition and retention rank as one of your biggest challenges? Well then, read on. We’ve developed a five-part managed service client lifecycle series that explains a simple-yet-effective IT assessment system you can use to win new clients and grow service relationships. Acquisition is the first phase...