July 16, 2018

RapidFire Tools Introduces “Cyber Hawk,” its Upgraded and Rebranded Internal Threat Detection Tool

“Insider” threat alerts now include enhanced, step-by-step instructions for remediating discovered issues, as well as automatic weekly & monthly recaps

ATLANTA –July 16, 2018– RapidFire Tools Inc., the leading global supplier of business-building technology tools for MSPs, announces major enhancements to its Detector SDS internal threat detection and alerting tool, coinciding with a product rebranding. The new product name, “Cyber Hawk,” comes along with new functionality to help MSPs improve their internal cybersecurity service delivery, while at the same time delivering the documentation they need to help justify their value to their clients.

“The original version of RapidFire Tools’ internal threat detection and alerting solution became our most in-demand offering from the moment of its 2017 launch, under the Detector brand,” commented RapidFire Tools CEO Mike Mittel. “MSPs are hungry for tools that are affordable, easy to use, and help them provide more and better services. This tool has been significantly effective in scanning end-client networks for what we call ‘insider’ cyber security threats long-term. We wanted the brand to better communicate this important function to MSPs, hence the new name:  Cyber Hawk.”

The tool has been continually updated since its initial release, with two major enhancements just launched in conjunction with the rebranding, to better support MSPs. Enhancements include:

New “Smart Recommendations”

The primary function of the Cyber Hawk appliance is to automatically scan the end-client’s networks on a regular basis, searching for anomalous end-user behaviors, unanticipated changes to the network environment, and other internal threats that occur within the firewall threshold. Previous incarnations of the product identified the threat, its network location, and a general description of actions to address the issue. Cyber Hawk’s latest release delivers an increased level of details on the specific threats, accompanied by a set of easy-to-follow, step-by-step instructions on how the MSP can resolve the problems that the Cyber Hawk solution has discovered. This guidance helps speed the MSP’s remediation process, allowing them to more effectively and swiftly address their clients’ needs.

“Our MSP community is looking for not just technology solutions, but also for recommendations on how to remedy the issues that our tools reveal,” said Win Pham, RapidFire Tools’ head of development and the inventor of the Cyber Hawk tool. “There are so many moving parts to any network, and MSPs are required to master an intense array of ever-changing technologies. MSPs therefore place great value on the real-time, relevant remediation suggestions now included in Cyber Hawk’s alert system. It’s our goal to make it easier for an MSP to discover and fix network issues, allowing them to become more agile and competitive in this evolving marketplace.”

Weekly and Monthly “Incident Recaps”

In addition to daily internal threat alerts and recommended remediation alerts, Cyber Hawk now automatically generates weekly or monthly summaries of the issues and insider threats that it had identified since the prior summary was conducted. Such essential recaps create a regularly updated set of documents that describe the potential threats in a way that the client can easily consume, allowing those clients to better understand the value of their MSP’s services.

“So much of what the MSP does happens behind the scenes, before issues are permitted to have a noticeable impact. One of the challenges of an effective MSP is making end-clients aware of the hard work they perform, in order to avoid being undervalued,” noted Mittel. “The Cyber Hawk recaps help MSPs educate their clients about the scope of threats that have been averted, justifying the fees they charge and deserve.”

The Evolution of Cyber Hawk

Cyber Hawk began as a stand-alone virtual appliance to be installed on the individual end-client’s network, which would perform an automated scan for insider threats and generate email alerts to the MSP for action. The product soon evolved, allowing the MSPs to direct a portion of those alerts directly to the clients, with built-in “action links” directing the MSP to investigate the suspicious alerts, or ignore the alert if the threat was a known and allowable exception to the client’s policies. Cyber Hawk “learns” from the ignored items to reduce false positive results. The MSP can custom-configure each appliance with “Smart Tags” to precisely represent each client’s unique network policies.

Over successive releases, the product evolved into a complete internal threat, cyber security service solution. While MSPs can create their own unique service offerings based on the complexity of the security policies to be enforced, RapidFire Tools also included four pre-configured service plans for MSPs to quickly and easily deploy via their self-serve portal. The latest tool allows the MSP to generate branded service catalogs and other marketing materials to help them sell the cybersecurity services they deploy through Cyber Hawk.

“Cyber Hawk is the next step forward in delivering a robust, versatile Cyber Security-as-a-Service offering for MSPs,” remarked Pham. “The solution has been profitable enough that MSPs can offer a baseline level of protection as a free value-add to their standard managed services plan, and then upgrade those clients for higher levels of security over time. It marks a new level of value derived from deep-dive regular network scans.”

For more information, visit https://www.rapidfiretools.com or call 678-323-1300, ext. 2.

June 27, 2018

RapidFire Tools, Inc. Signs with Distributor Prianto to Deliver GDPR Assessment Tools in the Benelux Region

A new geography of MSPs now have access to RapidFire Tools’ IT assessment solutions, including the first-to-market, Audit Guru for GDPR™ automation tool

ATLANTA – June 27, 2018– RapidFire Tools Inc., the developers of the powerful Network Detective suite of IT assessment and compliance tools, announced it has signed an agreement with distributor Prianto to offer its solutions to managed service providers in the Benelux market (Belgium/The Netherlands/Luxembourg). The agreement includes RapidFire Tools’ new Audit Guru for GDPR™ solution, the market’s first compliance automation solution built to help MSPs and their business customers comply with the EU General Data Protection Regulation (GDPR).

RapidFire Tools’ new agreement with Prianto expands the company’s footprint and furthers its ongoing effort to make the benefits of the Network Detective IT assessment tools more accessible to MSPs in the European marketplace. The company currently maintains partnerships with European distributors including acmeo GmbH & Co. in Germany, Austria and Switzerland; and Achab in Italy. RapidFire has also had a distribution agreement in place with Prianto in the UK, and is successfully proliferating the Audit Guru for GDPR tool throughout that region.

RapidFire Tools recently launched a comprehensive Audit Guru for GDPR Partner Program to support MSPs who are selling the solution, comprised of training, onboarding assistance, marketing materials, NFR product opportunities, and a robust cloud-based management portal that MSPs can use to administer the solution across multiple end-customers. These services allow MSPs to deliver a full-fledged Compliance-as-a-Service program.

“We’re excited to collaborate with Prianto, enhancing our commitment to MSPs in the Benelux region and leveraging this distributor’s formidable market expertise. We plan to help a wider breadth of MSPs mitigate risks and empower their business customers to comply with the complicated GDPR mandates that went into effect last month,” said Mike Mittel, CEO and president of RapidFire Tools. “Our Audit Guru tool is purpose-built to tackle the myriad of tasks and reporting required by the regulations, which impact any entity that maintains data relative to anyone doing business with EU-affiliated countries. The profit potential for MSPs is therefore mind-boggling in its scope. We’ve created not just a tool to automate these tasks, but a portfolio of services to help MSPs create a full-scale GDPR compliance practice around this opportunity.”

“Network Detective is a market-leading, non-intrusive line of IT assessment tools, which have been implemented by thousands of MSPs around the world to identify network issues and generate a detailed set of compliance, vulnerability, and/or security-related reports,” said Rashied Akrum, managing director-CEO at Prianto. “Through RapidFire Tools’ offerings, our MSP partners can add GDPR compliance with a comprehensive menu of support services at their disposal. RapidFire tools makes for a relevant addition to our partner list, offering new revenue potential to our partners in the Benelux countries.”

For more information, visit https://www.rapidfiretools.com or call +1-678-323-1300, ext. 2. For information on the Audit Guru for GDPR tool, visit www.auditguru.com, email sales@rapidfiretools.com, or call as per above.

April 17, 2018

RapidFire Tools, Inc. Launches its First Channel Program, Offering Resources to Help MSPs Profit from GDPR Compliance

The Audit Guru for GDPR™ Partner Program Includes Training, Onboarding Assistance, Marketing Materials, NFR Products, and an Online Management Portal.

ATLANTA –April 17, 2018– RapidFire Tools Inc., the developers of the powerful Network Detective suite of IT assessment and compliance tools, has launched an Authorized Reseller Partner Program in coordination with its new Audit Guru for GDPR tool. The program marks the first time RapidFire Tools is selling one of its products exclusively through a channel of MSP partners. The new product is designed to help organizations become compliant, and remain compliant, with the sweeping EU General Data Protection Regulation (GDPR). The regulation applies to any organization that collects and processes personal information on people who reside within in the European Union. MSPs will have the option of simply reselling Audit Guru for GDPR to their end-user clients, or offering it along with value-added consulting and ongoing compliance management services. The GDPR takes effect on May 25, 2018.

The Audit Guru for GDPR Partner Program is available to MSPs worldwide. While GDPR primarily affects MSPs in the EU, service providers in North America whose clients service or do business with customers in the EU are also impacted. The new program provides MSPs with everything they need to create a profitable GDPR compliance practice, including:

  • Extensive product training
  • A not-for-resale Audit Guru license for MSPs to use on their own networks
  • A second Audit Guru license to resell to their first client
  • A web-based product management portal to provision and manage the tool through a consolidated interface, or a “single pane of glass”
  • White-labelled marketing materials to help MSPs sell the new offering
  • One-on-one assistance to help MSPs onboard their first Audit Guru implementations
  • Unlimited technical support

“GDPR will have a considerable impact on IT everywhere,” confirms Michael Mittel, president of RapidFire Tools.

“The EU represents a significant percentage of the global economy, and any organization on the planet that maintains personal information about individuals inside the EU are required to comply with these stringent new rules.”

Audit Guru for GDPR is the first purpose-built software appliance to automatically collect the data required for a proper initial GDPR audit, as well as the required on-going compliance checks. The tool will automatically generate the documentation and reporting required under the standard. Audit Guru produces dynamic, step-by-step instructions and worksheets needed to complete the assessment process.

“Until now, our tools have been sold to MSPs for internal use as part of their business development and service delivery,” explained Mittel. “This launch marks a paradigm shift, wherein we’ve designed a product that MSPs can sell directly to the network owner. We’re relying 100 percent on our MSP channel customers, whose relationships in the SMB community will quickly bring Audit Guru to market.”

In addition to healthy potential margins on the resale of Audit Guru appliance subscriptions, MSPs can gain additional revenue through value-added GDPR services, ranging from simple management of the appliances, up to fully managed and ongoing GDPR Compliance-as-a-Service offerings—all supported by RapidFire Tools’ services. “The success of these MSPs is not left to chance. Our Authorized Reseller Partner Program vests us in every aspect of the process, to ensure that MSPs are well positioned to profit,” Mittel added.

“We believe every organization is going to need a product like Audit Guru,” said Mark Winter, RapidFire Tools’ vice president of sales. “Everything in the program is designed to help our MSPs get up-to-speed as quickly as possible to sell Audit Guru for GDPR into their existing client sites. MSPs who partner with us can create a lucrative enhancement to their portfolios, in addition to using the tool to land new clients.”

Visit https://www.rapidfiretools.com/products/compliance-manager/ or call 678-323-1300, ext. 2.

March 5, 2018

RapidFire Tools, Inc. Launches “Audit Guru,” The First Tool to Automate and Streamline GDPR Compliance Audits

New Software Appliance and Portal is Purpose-built for MSPs to Help Their Clients Navigate the Complex General Data Protection Regulation Mandates.

ATLANTA, GA, USA –March 5, 2018– RapidFire Tools Inc. today announced the availability of Audit Guru for GDPR™, the world’s first compliance process automation solution designed to address the sweeping new EU General Data Protection Regulation (GDPR), which becomes law on the May 25, 2018. The tool is being offered exclusively through the RapidFire Tools channel of authorized Audit Guru partners, and includes a robust cloud-based portal that resellers can use to manage the entire GDPR audit and reporting process. MSPs can provide an array of value-added GDPR services built around Audit Guru, which can range from a simple and straight-forward resale of the tool to organizations that have their own internal IT and compliance staff, all the way up to a fully managed, ongoing GDPR Compliance-as-a-Service offering.

“The new GDPR requirements put into place tough new standards that regulate how personal information is collected, electronically stored, and secured,” noted Rapidfire Tools CEO, Mike Mittel. “These new laws impact every company that collects data about any individual living in the European Union. There is a huge amount of confusion, fear and uncertainty associated with GDPR because of the fines and crippling sanctions associated with non-compliance,” he added. “Audit Guru addresses these concerns by providing MSPs with a solution that literally guides them through the compliance process, automates the collection of necessary data, and generates the required documents.”

The new offering leverages the same technology found in Network Detective, the company’s market-proven, award-winning family of IT assessment, documentation and reporting tools. “This is not just another check-list product with a laundry list of tasks that the MSP has to perform,” explained Win Pham, lead developer of the tool. “We’ve created a turn-key virtual software appliance that automates the production of mandatory compliance reports, provides ongoing issues detection, and manages the manual collection of supplemental information required from key stakeholders.”

The marketing opportunity extends far beyond MSPs located within the European union. “As if the EU isn’t a big enough market, even if the MSPs or their clients are based outside of the EU, if they own electronic database files that contain personal information about customers, prospects and other individuals who are based inside the EU, they are subject to the regulation,” explained Mark Winter, RapidFire Tools’ vice president of sales. “This makes the market for Audit Guru even broader for MSPs, MSSPs, and VARs who wish to expand their offerings to include GDPR compliance services.”

Audit Guru is sold to MSPs directly by RapidFire Tools or through any of their European distributors. MSPs who are interested in becoming an Audit Guru Reseller Partner should visit www.auditguru.com, send an email to sales@rapidfiretools.com, or call +1-678-323-1300, ext. 2.

February 18, 2018

RapidFire Tools Recognized for Commitment to MSP Customers with Three New Industry Awards in 2018

RapidFire Tools Continues to Deliver Value to the MSP Channel, Evidenced by Awards and Recognition from Resellers, the Media, and Software Industry Peers

ATLANTA – February 21, 2018 – With only six weeks into 2018, managed services providers (MSPs) in the United States and Canada have already chosen RapidFire Tools as the “Best Solution,” “Best in Show,” and “Best IT Assessment Tool.”

The company, which produces the popular Network Detective line of IT assessment tools and appliances, won the top spot in two of only seven categories at SMB TechFest’s quarterly conference last month in Anaheim, California. The company also received a Reseller Choice award from solution providers attending the eChannelNews event of the same name, held earlier this month in Toronto. Reseller Choice winners are selected based on solution provider votes for products and services across 82 categories covering more than 500 vendors.

Such industry accolades validate RapidFire Tools’ strategy to not only provide assessment tools that help MSPs identify vulnerabilities and mitigate risks, but also uncover incremental revenue opportunities revealed through detailed reporting.

“Network Detective allows us to better service new clients since it improves our ability to easily understand a client’s network and identify issues. The information it gathers is invaluable for supporting clients,” noted RapidFire Tools customer Joan Haworth, CEO of Binatech System Solutions, which maintains offices in both Canada and the United States. “It also helps us better service existing clients through quarterly reports, which we run as part of our managed services offering. The tools reduce the amount of time it takes our technical staff to discover and document issues that would not be readily apparent.”

In addition to Rapidfire Tools’ most recent awards, CEO Michael Mittel was recently named to the editorial board of Software Executive magazine, a leading channel publication targeting executives from high-tech software development companies and ISVs. Editorial board members are a select group of C-level executives, founders, presidents and vice presidents from a diverse range of software companies across North America. Members are recruited to help shape the content and direction of this prominent industry resource.

“It’s gratifying to find that our dedication to the MSP community translates to genuine profitability for our customer base,” said Mittel. “The company’s efforts have been focused on Network Detective’s ability to increase business for MSPs, empowering them to enhance their positions as trusted IT advisors. We simultaneously help these MSPs mitigate risks for their customers, while also accommodating challenges such as HIPAA, PCI, and now GDPR compliance. The fact that these awards are based on customer opinions of our tools is significant, and another indication of our continued growth in the U.S. and Canadian markets.”

August 14, 2017

RapidFire Tools and Tigerpaw Teach MSPs How to Capture More Business Through Network Assessment

Mark Winter and James Foxall will join forces to educate MSPs on how to increase revenues through the powerful combination of network assessments and professional services automation (PSA) tools via an 8/17 webinar

ATLANTA – August 14, 2017 – RapidFire Tools, Inc., the developers of the Network Detective IT assessment solutions, announces it has combined forces with business automation software developer Tigerpaw to offer a new educational webinar for managed services providers, to be held on August 17 at 2:00 p.m. ET. The session, “Leveraging Network Assessments to Close More Managed Services Business,” will teach MSPs how to increase managed services sales and generate new projects using the Network Detective IT assessment tools and the Tigerpaw One PSA platform. MSPs can use the Network Detective IT assessment tools to create new selling opportunities, and Tigerpaw One to manage the sales process throughout the entire organization – from working the deals, to creating quotes, generating proposals and contracts, onboarding clients and sending invoices.

The two presenters, RapidFire Tools’ Vice President of Sales Mark Winter and Tigerpaw’s CEO James Foxall, will walk MSPs through the complete sales process, explaining how to position and deliver IT assessments to close new business, while efficiently managing all their additional business needs via one platform.

In addition to working together to educate MSPs on how to grow their businesses, RapidFire Tools has also built an integration which allows all the users and assets discovered by Network Detective during the assessments to be directly imported into Tigerpaw One. The assets are imported as configuration items with comprehensive details about each device appropriately mapped in Tigerpaw One, and all individual users discovered through Active Directory pulled-in as customer contacts in Tigerpaw One. The webinar is part of an ongoing effort to support the integration.

“IT assessments are one of the most compelling ways to convert leads into new customers, and to generate new projects among existing clients,” said Mike Mittel, president and CEO at RapidFire Tools. “By utilizing an efficient portfolio of integrated tools, managed service providers can easily enter an unknown networking environment and come away with irrefutable evidence of the end-user’s vulnerabilities. Assessment reports can expose a vast array of hidden configuration issues and security threats, which can lead to serious network compromises if left unaddressed. We’re excited to open this dialog with Tigerpaw’s customers, providing them with a potent tool by which to increase business.”

“Sophisticated PSA solutions allow the MSP to juggle multiple balls in the air without fear anything dropping,” said Tigerpaw’s Foxall. “The key to success in selling is having the entirety of your prospect data in one location, from the first contact, on through to when the MSP closes a lead as a customer, and beyond. Tigerpaw One captures every email, note, proposal, quote, and service ticket, every billable hour, appointment, and invoice–contributed by all personnel within the organization. That makes new business everyone’s business, and allows sales reps to wear multiple hats in a seamless, effective manner.”

To learn more, managed services providers can register for the event here. Or discover the benefits of network assessment at rapidfiretools.com. Learn more about Tigerpaw One at tigerpaw.com.

July 31, 2017

MSPs Can Now Offer Approved Scanning Vendor (ASV) Scans Through RapidFire Tools’ PCI Compliance Module

RapidFire Tools’ partnership with an Approved Scanning Vendor lets MSPs order PCI compliant ASV scans through the Network Detective PCI Compliance module — eliminating third-party ASV involvement

ATLANTA – July 31, 2017 – RapidFire Tools, Inc., the developers of the Network Detective IT assessment tools, announces it has contracted with an ASV (Approved Scanning Vendor) to offer external PCI compliance scans as part of its Network Detective PCI Compliance module. The new ASV scan allows managed service providers (MSPs) to conduct these mandatory scans for their clients in-house, without the need to contract with a third-party scanning vendor. MSPs can easily order the certified ASV scans on a quarterly basis from right inside the RapidFire Tools’ Network Detective application for a small quarterly fee, billable to the end-customer at a profitable margin, and as part of an on-going PCI compliance offering. The Network Detective solutions are a series of non-invasive modules that let MSPs generate incremental revenues, capture new business, and mitigate risks for their end-customers through network assessment services.

According to The Payment Card Industry Data Security Standards (PCI DSS), any company that accepts credit card data must have external vulnerability scans performed on its network, conducted by an approved scanning vendor. Such scans analyze a network’s IP ports for vulnerabilities, documenting a business’ ability to securely transmit PCI data. Since most managed service providers are not approved scanning vendors, many have been forced to contract a separate provider to deliver the scan service. This results in extra costs for the MSP and/or his customer, and introduces an outside party into the customer relationship. RapidFire Tools’ PCI Compliance module now offers an approved vendor scan right within Network Detective, allowing MSPs to conduct these scans themselves, foregoing third-party fees or involvement.

“PCI Compliance has been a complicated yet lucrative opportunity for the MSP community. But even the most proficient managed services provider has been required to seek outside partnerships in order to deliver a comprehensive PCI compliance program,” began Mike Mittel, CEO of RapidFire Tools. “The ability to conduct ASV external vulnerability scans without having to shop them out to a separate contractor makes a world of difference for MSPs in this vertical. They no longer have to depend upon, and compensate, a separate company— one that may effectively offer competing services. At RapidFire Tools, we’ve taken it upon ourselves to establish an ASV relationship, so our MSPs don’t have to.”

Managed services providers can download the “Blueprint for PCI Compliance” whitepaper here. Find out how network assessments can help MSPs profit from PCI Compliance services at RapidFire Tools’ PCI Compliance Module product page.

May 31, 2017

New RapidFire Tools Data Breach Liability Report Quantifies Financial Risk of Personal Data on the Network

MSPs confirm the tool has detected tens, even hundreds of thousands of dollars-worth of potential liability among their client base — and helped them win incremental business

ATLANTA – May 31, 2017– RapidFire Tools, Inc. has added new reporting capabilities to its Network Detective Security Module that spotlights an often-overlooked area of network vulnerability: personal identifiable information (PII). The Data Breach Liability Report allows MSPs to search a client’s network and report specific instances of PII — including credit card information, birthdays, social security numbers, and driver’s license numbers — which could result in significant PCI violation fines or other liabilities. The clear-cut and detailed reporting provides MSPs with the potential financial impact of PII exposure, based on industry sources.

MSPs who have used the tool and run the report say that it has detected tens of thousands—even hundreds of thousands—of dollars of potential liability among their client base, enough to astonish end-customers. In a recent survey of MSPs utilizing the new tool, one MSP stated that the report revealed $500,000 in calculated liability due to PII. Other MSPs identified more than $56,000, $61,000, and $79,000 worth of liability for their clients, respectively, all based on PCI compliance fees that could be levied should that information be compromised.

“Clients do not understand the impact that a data breach will have on their organization. They’ve been shocked when presented with the numbers,” said Matthew Minikel of River Run, a RapidFire Tools MSP in Milwaukee, Wisconsin. “The tool allowed us to identify those PII data locations and gave us the insight needed for clients to change their workflows before it’s too late.”

The Data Breach Liability Report tool goes further than detecting critical data vulnerabilities. It also produces a granular “Risk Summary” listing individual instances of PII, card-by-credit card.

The report examines the security of computers in question and quantifies the breach probability of detected PII so MSPs can correct client processes, secure data, and avoid liability. It also lists significant details regarding the amount and type of PII stored on the client’s business network.

“The level of information generated by the Data Breach Liability tool provides a bottom-line look at network security that a financial-minded client will take to heart,” said Doug Hoffman of CTC Networks, a managed service provider in Franklin, Tennessee. Hoffman’s company was able to sign a new client by leveraging the Network Detective Data Breach Liability Report.

“We’re all coming to grips with the fact that many data breaches are initiated internally, making businesses that utilize personal data particularly vulnerable, especially those working with PCI- or healthcare-related information,” said Michael Mittel, CEO of RapidFire Tools. “Executives are often stunned to see the depth of their network vulnerability, not to mention the potential financial implications resulting from such a breach. Our report outlines the specific data that needs to be addressed in order to alleviate risk, and that creates a very persuasive argument for mediation.”

To learn more about the new RapidFire Tools Data Breach Liability Report tool, MSP can download this white paper, which includes a detailed sample report and Risk Summary.

April 18, 2017

RapidFire Tools, Inc. Launches Unlimited-Use Internal Cyber Security Service Delivery System For MSPs

The New Detector SDS™ (Service Delivery System) includes everything MSPs need to create, sell, and deliver branded internal cyber security services to all their clients

ATLANTA – April 18, 2017– RapidFire Tools Inc. has bundled together a powerful new set of tools that, for the first time, allows MSPs to roll-out a high-value, automated and branded internal IT security service that can be offered to all of their clients. The new product, called Detector SDS (Service Delivery System), includes an unlimited-use license for its unique Detector™ cyber security alerting appliance, plus additional new tools that the MSP can use to define the level of service, dynamically build marketing materials to help sell the services they create, and built-in workflow automation to easily manage the cyber security alerts through a common interface. Everything in the system, including the unlimited-use Detector appliance license, is covered by a low monthly subscription.

The Detector SDS solution comes pre-configured with a set of three “white-labeled” cyber security service plans – “Silver”, “Gold” and “Platinum.” MSPs can deliver these as-is, “out-of-the-box,” or modify them to meet the needs of individual clients using the built-in, menu-driven “Service Plan Creator.” The pre-configured services, as well as the customized ones, can all be renamed and branded by the MSP. Once the plans are created, the MSP can quickly and easily select one or more plans to present to a client or prospect, and the system will automatically generate a professionally-formatted and branded “Plan Matrix” sales sheet. The Plan Matrix has a column for each service plan, in addition to neatly organized check-boxes that allow the client to easily see the differences in the individual plan features and deliverables. In addition, the system can automatically generate a branded Service Catalog for each Plan Matrix, providing more details about each of the deliverables included with each different level of service.

The pre-configured Silver-level service included in Detector SDS is designed to be a baseline internal cyber security service that is the minimum recommended level of detection to offer. The silver-level service is recommended to be installed at every client, regardless of size or industry. It is also designed to be delivered with the highest level of automation and lowest amount of direct labor in order to make the service easy to support, while also generating additional revenue for the MSP. On the opposite end, the Gold and Platinum plans are configured to cover a fuller range of security threats that the Detector appliance can discover, and requires a higher level of engagement by the MSP. These branded security services can be upsold to the MSP’s clients to create significant incremental revenue on top of the typical managed services contracts the MSP offers to maintain a client’s network infrastructure.

“We have finally cracked the code to allow MSPs to provide a new layer of internal cyber security services for their clients,” said Michael Mittel, president of RapidFire Tools, Inc. “Every study conducted over the past decade has confirmed that for most companies, internal threats are a bigger issue for network and data security than threats from external sources. Yet until now, most MSPs have not had the tools to allow them to protect their clients from internal threats, especially through a single-source, turn-key solution for one monthly fee. With Network Detective’s new Detector SDS offering, MSPs have the option to license a full range of tools and instructional blueprints that teaches them, step-by-step, how to create a replicable—and lucrative—portfolio of cyber security services based on Detector’s powerful threat-alert capabilities.”

Once a Detector software appliance is installed at a client site, it performs a daily, non-intrusive scan of the entire network – and anything connected to it directly or remotely – looking for anomalous user behaviors, unexpected changes to the network and other internal threats behind the firewall. After each scan, email alerts can be sent out any number of resources, depending upon the workflow that the MSP prefers. Some alerts can be sent directly to a key client contact for “self-triaging” of access-related or permission-related issues. Other alerts can be sent directly to the MSP’s service team, so they can act on any discovered threat. Alternatively, alerts can be sent to the MSP’s NOC, or any service desk software with an email parser to automatically generate service tickets.

Dynamic “Action Links” within the alert are used to remediate, investigate, or ignore each issue. The links are tied into the Network Detective cloud-based alert management portal, which gives the MSPs and their clients a centralized location for managing the alerts. Issues that are flagged to be “ignored” using the links will automatically trigger changes within Detector’s configurations to “teach” it to also ignore future occurrences of the same alert, thereby reducing the frequency of false positives. In addition to this dynamic configuration, Detector also has a “machine learning” component that allows it to get “smarter” the longer it’s in place, using longer-term trends and patterns as benchmarks to determine what is a “normal” occurrence in a given environment.

The Detector SDS is offered through an annual subscription, with a fixed monthly fee of just $499, including the unlimited-use license for the Detector software appliance across all clients.

While Detector SDS is designed to function as a completely stand-alone offering that does not require any other Network Detective modules, MSPs who have Reporter and subscribe to other modules can create more expansive and unique service plans by seamlessly incorporating any reports that are included in the modules they have.

RapidFire Tools has created a series of “Cyber Security Blueprints” that provide the MSP with recommendations and guidelines for building-out and offering these expanded offerings. Other Network Detective tools that work seamlessly with Detector and Reporter include the Network and Security assessment modules, the Inspector appliance, and the PCI and HIPAA compliance modules.

“The Detector SDS business model represents a genuine breakthrough for the MSP market,” said Mittel. “Many of our customers expressed an interest in installing Detector appliances at a multitude of client sites to maximize its revenue potential, which would be cost-prohibitive for them without an unlimited-use subscription. We’ve answered that call, not only by allowing the MSP to deploy the Detector at as many sites as needed, but by providing a portfolio of tools and a set of best practices that show them how to deliver and customize the services based on the Detector’s enhanced capabilities.

MSPs can find out more about Network Detective’s Detector SDS offering at the following link.

February 27, 2017

RapidFire Tools Expands International Footprint

Managed services providers across Benelux region can now benefit from new business, enhanced profits enabled through non-invasive security assessments

ATLANTA – Feb. 27, 2017– RapidFire Tools Inc., the developer of Network Detective, the leading line of non-invasive network assessment tools, has named Portland Europe as its primary distributor to the Benelux marketplace. The move, part of RapidFire Tools’ ongoing global expansion strategy, enables Portland Europe’s network of more than 6,000 solution providers to dramatically accelerate profit margins through network and security assessments that quickly identify network vulnerabilities.

RapidFire Tools selected Portland Europe for its specialization in the managed services market. Headquartered in the Netherlands, Portland Europe maintains relationships with several other major vendors in the managed services providers (MSPs) market in the region, including RapidFire Tools business partners ConnectWise, GFI, and Datto.

RapidFire Tools’ Network Detective line of IT assessment tools allow MSPs to conduct regular, automated scans of end-users’ networks, producing detailed reports on activities and patterns that could indicate a breach. A more holistic approach to network security than remote monitoring or antivirus, network assessments can be leveraged by MSPs to increase business and secure new customers. MSPs can utilize network assessments to open a dialog with potential customers, creating opportunities to assess system scope, while identifying areas that the potential customer’s previous IT providers may have overlooked. Assessment tools offer a range of additional benefits, enabling MSPs to customize and schedule ongoing assessments that result in incremental revenues, while mitigating risks for their customers. Such assessments provide opportunities for MSPs to enhance their client relationships.

Portland Europe has won accolades for its support of managed service providers across Benelux, including the 2015 Specialized Distributor of the Year Award from Channelweb. The distributor was also nominated for Best Dutch Distributor of the Year 2016, presented by Dutch-IT channel, one of the region’s major IT news media.

RapidFire Tools has progressively increased its distribution partnerships throughout Europe, including relationships with distributors Prianto in the UK; Acmeo GmbH & Co. in Germany, Austria and Switzerland; Achab in Italy; and Upstream in Scandinavia.

“Network assessments serve a unique niche in the security marketplace, offering ample ways for MSPs to profit from its reporting capabilities. Our tools document a roster of network anomalies, ranging from outdated software installations, to unauthorized users who still maintain access to areas of the network, to noting which mobile devices have—or have not—logged onto the network within a certain range of time,” said Mike Mittel, CEO of RapidFire Tools. “This is invaluable knowledge that can help MSPs build trust with existing customers, minimize the risks of network compromise, and capture new customers. Europe represents a greenfield of opportunity for us to educate MSPs on the advantages of this proactive regimen.”

“RapidFire Tools’ robust set of network assessment modules are a great complement to our portfolio of IT security and management solutions,” said George van Brugge, founder and CEO of Portland Europe. “Any time one of our MSPs suggests a security compliance program based on top-flight solutions like ConnectWise or Datto, it opens an opportunity to add a network assessment component to that sale, increasing MSP revenues and allowing them to better mitigate risks for their end-customers.”

December 5, 2016

RapidFire Tools’ Detector Named a “ChannelPro SMB All-Star” for Unique Focus on Internal Threats

The leader in non-invasive IT assessment solutions has won three channel awards this quarter, for its solutions and for its MSP training on how to increase business

ATLANTA – December 05, 2016 – RapidFire Tools Inc., the leading Network Detective line of non-invasive IT assessment tools, has been named a winner in the ChannelPro SMB All-Stars awards program for its “Detector” Cyber Security software appliance. The ChannelPro SMB All-Stars program recognizes a select group of hardware, software, or services vendors whose products or services have made a significant impact on the SMB channel in the calendar year. Winners were selected by the editors of ChannelPro magazine, one of the most prestigious media publications in the IT channel; in addition to a panel of top-flight partners within the channel ecosystem.

RapidFire Tools’ Detector appliance, launched in May of 2016, helps managed services providers (MSPs) identify internal threats to the network, automatically scanning a company’s IT environment on a pre-scheduled basis to identify questionable user behavior and patterns that could indicate a potential security risk. The tool sends daily alerts to MSPs on detected issues, incorporating an innovative “machine learning” paradigm that allows the appliance to gather more relevant insights the longer it is attached to the network.

According to ChannelPro publisher Michael Siggins, “While most security tools focus on external threats, RapidFire Tools’ Detector appliance guards against internal ones ranging from maliciously altered firewall settings to inadvertently flawed network configurations. Capabilities such as this distinguish Detector’s value in the IT marketplace, and it’s what earned RapidFire Tools its place on this year’s All-Star list.”

The All-Stars designation is one of several awards that RapidFire Tools’ and its products have garnered this quarter. The company also won “Most Innovative Solution” at the ChannelPro SMB Forum 2016 event, which took place on Nov. 3 in Boston. That honor was granted to the RapidFire Tools Network Detective modules, including the Network, Security, MS Exchange, HIPAA Compliance, PCI Compliance, and SQL Server tools. In addition, RapidFire Tools won a “Best Education” award at the SMB TechFest Quarter 4 conference, which took place in Anaheim, California, Oct. 20 to 21, 2016. That award was granted based on the seminar that was presented by RapidFire Tools’ National Sales Manager Matthew Koenig, which coached MSPs on how to increase business through network assessment. The session was one of dozens of training opportunities RapidFire Tools has offered to the MSP community over the course of 2016.

“We’re especially honored to find ourselves on the ChannelPro SMB All-Stars list since it acknowledges that we’ve made an impact on IT solution providers in the small business sector,” said Michael Mittel, CEO and president at RapidFire Tools. “As a company that started out as a small-business MSP, we’re proud to have developed a portfolio of tools that help MSPs enhance their value proposition and grow their businesses. Capabilities such as Detector’s automated assessment scheduling and alerts give MSPs a resource that exceeds those of typical security disciplines like anti-virus and remote monitoring applications. It delivers a more proactive, holistic view of network activities, empowering MSPs to better mitigate client risks and develop stronger relationships in the SMB space.”

October 11, 2016

RapidFire Tools Raises Profile of Network Detective with MSPs in Europe, Adding New Educational Initiatives, Trade Events and Relationships

The IT assessments market leader augments its presence in Europe, educating managed service providers on how to increase business and gain customers through its IT assessment product line-up and compliance tools.

ATLANTA – October 11, 2016 – RapidFire Tools Inc., makers of the world-leading Network Detective non-invasive IT assessment tools, announced that it is increasing its engagement with managed service providers (MSPs) in the European marketplace with new initiatives throughout Autumn 2016. Activities include several EMEA-based educational appearances at trade show events scheduled in England and Spain, plus partner events with IT industry vendors including IT Glue, Datto and Kaseya.

RapidFire Tools will provide MSPs with sales strategies, market insights and product information about its award-winning line of Network Detective modules – including the company’s Network, Security, MS Exchange and SQL Server Assessment tools – beginning with its participation in the CompTIA EMEA Member and Partner Conference in London, England, 11-12 October. The company will join forces with IT Glue to present an exclusive event at industry leader Datto’s offices in Reading, England, on 13 October, including a dedicated seminar. The session “Reporting Profits: How Regular IT Assessments Can Win You More Business,” will be presented by Tara Newman, RapidFire Tools’ director of international sales and marketing, and is part of a schedule including additional sessions from Datto and IT Glue. MSPs can get more information and register at https://goo.gl/moa664.

RapidFire Tools is also a sponsor of the DattoCon EMEA trade show, scheduled for 27 October in London. The company will next appear at the Kaseya Connect Europe event in Barcelona, Spain, on 15-17 November. This is in addition a RapidFire Tools exhibit which appeared at the Managed Services Summit hosted by IT Europa on 21 September, 2016. This event was attended by RapidFire Tools Vice President of Sales Mark Winter and Tara Newman.

RapidFire Tools currently serves more than 7,000 managed services providers around the globe and maintains ongoing relationships with European distributors including Prianto in the UK; acmeo GmbH & Co. in Germany, Austria and Switzerland; and Achab in Italy. The company is in negotiations to add new distribution partners in Benelux and the Nordic region as well.

“RapidFire Tools is excited to expand its commitment to MSPs throughout Europe,” said Mike Mittel, CEO and president of RapidFire Tools. “This region offers a substantial market opportunity for these IT providers to expand their portfolio of services and win new clients using our non-invasive Network Detective IT Assessment tools. Our products will help empower European solution providers to mitigate considerable network risks for their clients, especially those in security-sensitive markets such as healthcare, financial services, retail, and government, while helping those providers build their practices and increase revenues.”

October 3, 2016

RapidFire Tools’ Vice President of Sales Mark Winter Named to CRN’s “100 People You Don’t Know But Should” List

ATLANTA – October 03, 2016 – RapidFire Tools Inc., the world leader in non-invasive IT assessment tools, announced that its Vice President of Sales Mark Winter has been named to CRN magazine’s 100 People You Don’t Know But Should list for 2016. The list recognizes executives from the industry’s top vendors and distributors who make significant ongoing contributions to the IT channel behind-the-scenes. These winners, according to CRN’s parent company The Channel Company, “work tirelessly to create, promote and manage programs and policies that support and advance the IT channel.” Winners are selected by the CRN editorial team based on feedback from solution providers and industry executives in the field, in order to acknowledge these crucial but previously unsung personnel.

Mark Winter is a fixture in the IT trade show/managed services event circuit, having attended well over 100 trade events in the past three and a half years. He conducts more than 20 live presentations and webinar sessions per year, working with hundreds of MSPs on an ongoing basis. Mark brings two decades of diverse experience to his vocation in the IT channel, spanning areas such as business development, sales, management, marketing and engineering.

“Mark Winter is an interminable evangelist when it comes to informing managed service providers about the benefits of network assessments,” said Mike Mittel, CEO and president at RapidFire Tools. “Through a vigorous channel training schedule, he has offered a wealth of knowledge on complicated issues including HIPAA compliance, PCI compliance, cyber security and disaster recovery, and has taken a hands-on role in supporting solution providers in developing their business through use of efficient tools. We’re proud but not surprised to see him recognized by CRN.”

“The industry is full of people whose diligent efforts do not often receive widespread media attention. These personnel truly help to support the entire industry and make it the thriving, smoothly functioning ecosystem that it is,” said Robert Faletra, CEO of The Channel Company. “We are pleased to shine a spotlight on these individuals with CRN’s 2016 list of 100 People You Don’t Know But Should list and to honor their important work, which quietly underpins the infrastructure of the IT channel and allows the community to advance as a whole.”

The 2016 list of 100 People You Don’t Know But Should will be appear in the October issue of CRN and can be viewed online at www.crn.com/100people.

August 30, 2016

RapidFire Tools Teaches MSPs to Capitalize on Security and Compliance Issues with Fall Seminars and Events

Network assessments market leader outlines unique ways MSPs can profit through PCI, HIPAA and other Compliance-as-a-Service offerings

ATLANTA – August 30, 2016 – RapidFire Tools Inc., the world leader in non-invasive IT assessment tools, has embarked on a comprehensive schedule of trainings, seminar sessions, trade show appearances and webinars to kick off the fall. These sessions are designed to present managed services providers (MSPs) with new ways to profit from the use of network assessment tools. Throughout September, the company will appear at six separate trade events, host two proprietary webinars, and present four event-based seminar sessions presented by executives from both the sales and software-development sides of the company. The September schedule is the most comprehensive roster of events and presentations RapidFire Tools has offered all year. The series aim to educate the MSP community on how to profit from network assessment tools and grow their businesses.

RapidFire Tools’ training sessions introduce concepts and strategies to MSPs including how to conduct either a HIPAA or a PCI “Compliance-as-a-Service” practice, which can be leveraged in the healthcare and retail markets, respectively. These sessions teach solution providers to pursue opportunities they might not otherwise have been able to accommodate. In addition, seminar sessions focus on how MSPs can use network assessment reports to convert potential leads into new customers, and how to leverage ongoing assessments to enhance their customer relationships.

“We’ve found that the most effective way to make MSPs truly understand the opportunities of network assessment is to explain it to them live, giving them the product and category knowledge to create comprehensive compliance programs for their customers,” said Mike Mittel, CEO and president at RapidFire Tools. “Many solution providers don’t fully understand the benefits of ongoing network assessment reports, which offer clear advantages over other security disciplines such as anti-malware and remote management,” adds Mittel.

“Network Assessments provide a more holistic approach to threat detection, and significantly mitigate risks for their customers beyond what these other disciplines can accomplish. In addition, ongoing assessments can lead to enhanced customer relationships and increased incremental service revenues as MSPs become a proactive and vested partner for the end-user, one who is able to identify patterns, vulnerabilities and suspicious behavior that can compromise their networks.”

RapidFire Tools will maintain a presence at events from some of the industry’s leading solution provider associations, media companies, and vendors. Presentations and webinars throughout the month will be delivered by RapidFire Tools Vice President of Software Development Win Pham; Vice President of Sales Mark Winter; National Sales Manager Matthew Koenig; and Regional Sales Manager Marlene Mullowney.

RapidFire Tools’ September MSP Training Session is as follows:

9/8 RapidFire Tools online webinar for existing customers, featuring the Network Detective Security Assessments Module, presented by RapidFire Tools National Sales Manager Matthew Koenig.
9/14 CharTec Academy session, Bakersfield, CA: “Leverage Network Assessment to Win,” presented by Matthew Koenig.
9/14 ChannelPro SMB Forum, Washington, DC.
9/21 RapidFire Tools online Cyber Security webinar for Detector customers, presented by Matthew Koenig.
9/22 Channelnomics Channel Conference USA, San Jose, CA.
9/22 ASCII IT SMB Success Summit, Toronto, Canada. Network Assessments seminar from RapidFire Tools’ Regional Sales Manager Marlene Mullowney.
9/25 Autotask Community Live, Miami, Florida, Booth #5.
9/28 Continuum’s Navigate 2016 partner event, Boston, MA. Seminar, “The Next Big Thing in IT Security Services” presented by RapidFire Tools’ Vice President of Software Development Win Pham. Booth #303.
9/29 ASCII IT SMB Success Summit, Columbus, OH. Network Assessments seminar from RapidFire Tools Vice President of Sales Mark Winter.

*At press time. The schedule is subject to changes and additions. Please visit the RapidFire Tools Upcoming Events section of the company website for the latest information.

RapidFire Tools’ training schedule will continue on a monthly basis. The Network Detective product line is available for purchase via subscription online at the company’s website: www.rapidfiretools.com.

May 31, 2016

RapidFire Tools Launches New Tool That Enables MSPs to Deliver “Internal” IT Security Services

“Detector™” uses “machine learning” and tagging to identify suspicious user behaviors, unexpected changes and other internal threats that firewalls and external security devices miss.

ATLANTA – May 31, 2016 – RapidFire Tools Inc. today launched Detector™, a new software appliance that enables managed services providers (MSPs) to more easily identify internal threats to client networks, which according to industry reports, account for more than half of all breaches. Detector is the only software appliance that automatically scans a company’s network on a scheduled basis for suspicious anomalous user behaviors, unexpected network changes and internal threats, and sends out daily alerts to the MSP with the detected issues. The security tool also incorporates “machine learning” that allows it to become “smarter” the longer it is attached to a network, along with a proprietary “SMART-TAG”™ feature that allows the MSP to fine-tune the tool with additional information to identify relationships and dramatically reduce false-positives. This comprehensive approach delivers more detailed and relevant information about the client’s network, allowing the MSP to better mitigate risk and offer a meaningful internal IT security service.

“Much of the industry’s focus on IT security has been on detection and prevention of data breaches caused by external hackers, viruses, worms and the like,” said Mike Mittel, CEO and president at RapidFire Tools, “and MSPs have been relying on firewalls, AV, spam filters and other similar tools to secure their clients’ networks. But most IT security breaches stem from internal sources, including malicious internal users, accidental changes or misconfigured network settings. Detector will find these internal threats, and will alert the MSPs on a daily basis.”

The Detector appliance automatically initiates a regularly scheduled security scan of the client’s network, generating daily email alerts to the MSP regarding any suspicious anomalies, changes and threats (or “ACTs”) it detects. The alerts ranks the severity of each category of issue, and can include suggested actions for the MSP based on the severity of the risk. In addition to the alerts, Detector also generates a weekly notice with a complete list of changes that have occurred on the network over the past week, giving the MSP a quick reference source and a means by which to document a historical chain of events.

Detector relies on its proprietary SMART-TAG tagging system to help it differentiate types of devices, users and other network attributes that impact internal security. Detector is pre-configured out of the box to immediately start identifying potential security issues caused by anomalies, changes and internal threats. But through its SMART-TAG system, MSPs can layer on additional meta-information about each client’s network environment to dramatically increase the Detector’s effectiveness. Through this unique combination of automated scanning and customized tagging, MSPs are able to surpass the capabilities of other conventional internal security tools. The SMART-TAG system includes support for PCI and HIPAA compliance-specific alerting.

Detector addresses areas typically not covered by traditional RMM tools. Anomalies, changes and threat that the Detector can uncover include identifying unauthorized and suspicious logins, unwanted network changes, improper security permissions, unauthorized connection to wireless networks by employees, lack of policy enforcement, and a roster of other policy breaches and transgressions.

“The new Detector appliance plugs a huge hole in network security, and does so at a rock-bottom price that the typical MSP can afford to deliver to every client,” noted Mike Mittel, CEO and President at RapidFire Tools. “We want to give MSPs the convenience and comprehensive benefits of an automated internal security system, yet also give them the ability to easily fine-tune it to meet the unique set-up of each individual client. This way, they receive meaningful alerts of suspicious internal activity to investigate, without being bogged down by a lot of noise.”

Pricing for an annual Detector software appliance subscription is $69 per month or $690 for the year if pre-paid. A plug-and-play hardware version is available for an additional $40 per month.

About Network Detective
Network Detective is the #1 suite of IT assessment and compliance tools, used by thousands of MSPs and IT service providers around the world. Unlike other solutions, the Network Detective includes a series of non-invasive IT assessment and compliance modules that acquire a vast amount of network data – including assets, users, configurations, and vulnerabilities – all without installing any software, probes, or agents. Once the scans are complete, the service provider can run the encrypted file through the Network Detective proprietary data analyzer and then select from dozens of powerful reports to generate. The product suite also includes a set of software appliances, including: Inspector™ a specialized deep-dive network diagnostic appliance; Detector™ an internal security device that generate daily alerts and weekly notices for the MSP; and Reporter™ a virtual appliance that automates Network Detective IT Assessments.

About RapidFire Tools
RapidFire Tools Inc. was founded in June of 2010 by IT entrepreneur Michael Mittel. The company’s mission is to develop and sell innovative and powerful, award-winning IT solutions with clear value propositions that help service providers, resellers, and MSPs uncover new business, expand their practice areas, and run their operations more successfully; and also to support the reporting needs of IT pros working within end-user organizations.

April 15, 2016

MSPAlliance Names RapidFire Tools Best MSP Solution in the MSPWorld Cup Awards, Recognizing its Support for the MSP Model

Network Detective is Acknowledged for its Ability to Help MSPs Gain Revenues and Grow Business Through Effective IT Assessments & Reporting

ATLANTA , GA – April 15, 2016 – RapidFire Tools Inc. announced today that it won another coveted industry accolade, the MSPWorld Cup 2016 award for “Best MSP Solution.” The MSPWorld Cup program is sponsored by the MSP Alliance in association with its MSPWorld Spring Conference, which took place early April at the Swan Dolphin Resort in Orlando, Fla. The conference is a premier managed services and cloud computing event, one of the few in the IT industry that maintains a single, vendor-agnostic focus on managed service providers (MSPs) and the ecosystems that support this profile of channel professionals.

The MSPAlliance (The International Association of Cloud & Manage Service Providers) is a consortium of more than 25,000 cloud computing and manage service provider members across the globe. It is the world’s largest industry association focused on making these professionals more profitable and positioning them for growth. The MSPWorld Cup competition recognizes companies that have demonstrated consistent efforts to advance the cause of cloud and managed service providers by delivering cutting-edge technologies, services and solutions to the IT channel.

RapidFire Tools’ flagship Network Detective product line includes IT assessment and compliance modules, and is frequently recognized by industry media and partners. It was recently named to CRN magazine’s “Security 100” list, which appears in the April 2016 issue. RapidFire Tools has launched two new product updates in 2016 thus far, both in the form of downloadable software appliances. One is a new version of the Inspector deep-dive Layer-2/3 diagnostic tool; and the other is the new Reporter tool, which allows MSPs to pre-schedule network scans and automated, branded report generation without even an on-site client visit. These offerings were developed in response to real-world requests and feedback from RapidFire Tools’ managed service provider customers, to better help them gain revenues, capture new customers and empower their existing end-users by mitigating potential network security risks on a more comprehensive basis.

“The Network Detective suite has garnered an array of industry awards over the past several years, yet we are especially thrilled to receive this honor from the MSPAlliance,” said Mike Mittel, CEO at RapidFire Tools. “It confirms our commitment to the audience which our network assessment tools are purpose-built to support. We’re proud to receive confirmation from such a prestigious gathering of MSP companies within this vibrant yet demanding channel community, validating our strategy to help position these providers to grow and thrive in new ways.”

About Network Detective
Network Detective is the number one IT assessment and compliance suite of tools, used by thousands of service providers around the world. Unlike other solutions, the Network Detective suite includes a series of non-invasive IT assessment and compliance modules that acquire a vast amount of network data – including assets, users, configurations, and vulnerabilities – all without installing any software, probes, or agents. Once the scans are complete, the service provider can run the encrypted file through the Network Detective proprietary data analyzer and then select from dozens of powerful reports to generate. The product suite also includes Inspector™ a specialized deep-dive network diagnostic appliance, and Reporter™ a virtual appliance that automates Network Detective IT Assessments.

About RapidFire Tools
RapidFire Tools Inc. was founded in June of 2010 by IT entrepreneur Michael Mittel. The company’s mission is to develop and sell innovative and powerful, award-winning IT solutions with clear value propositions that help service providers, resellers, and MSPs uncover new business, expand their practice areas, and run their operations more successfully; and also to support the reporting needs of IT pros working within end-user organizations.

April 4, 2016

RapidFire Tools Releases New Software Appliance to Fully Automate Pre-Scheduled, Remote-Controlled IT Assessments

New Reporter(TM) Offering Can Be Attached to Client Networks to Remotely Schedule Network Scans and Report Generation to Improve Quality of Service Delivery & Client Communications

ATLANTA, GA — 04/04/16 — RapidFire Tools announced today the release of Reporter, a new stand-alone, low-cost virtual appliance that MSPs can use to fully automate regularly scheduled Network Detective IT assessments for their clients.

The new software appliance is available as a $29/month add-on for Network Detective subscribers, and is used to remotely schedule the running of any Network Detective scan, and automatically generate any of the fully brandable reports included with most of the individual module subscriptions.

“Reporter is based on the proven automation technology that we have built-into our Inspector deep-dive diagnostic appliance,” said RapidFire Tools CEO Mike Mittel. “But we have thousands of MSP subscribers who want to automate their IT assessments, yet don’t have an Inspector attached to every client network. The new Reporter appliance is meant for them.”

Reporter is available as a downloadable software appliance that can be installed as a virtual machine on an existing server on the client’s network. For those who want the convenience of a plug ‘n’ play system, for an additional monthly fee the Reporter subscription can include a pre-configured small form server that is shipped to them as a physical appliance that is ready to use.

“In this competitive world, you can’t be too diligent, and you can’t over-communicate when it comes to your clients,” added Mittel. “Reporter allows MSPs to get the greatest value out of their Network Detective subscriptions by allowing them to perform their assessments much more frequently, without any additional labor cost and to remain top-of-mind with their clients through the delivery of new high value services and regular, professionally prepared reports.”

Reporter is accessed directly through the primary Network Detective application, and can be used to schedule scans for all of the IT assessment modules (except for the SQL Server Assessment module), as well as the scans for both the HIPAA and PCI Compliance modules. Scans can be pre-scheduled to run at specific time intervals, and specific times of day and/or days of week. In addition, any reports that are included in the MSPs’ Network Detective subscriptions can be programmed to be automatically generated and saved to a specific location, or emailed to one or more recipients.

“We believe Reporter is going to revolutionize the way MSPs manage their clients’ networks, and manage their client communications,” predicted Mittel. “More automation means more network scans. More network scans mean more issues discovered. More issues discovered means more value in services delivered. And the automated Network Detective reports will document that value.”

Reporter is only available to existing Network Detective subscribers or to new subscribers immediately after purchase of their first Network Detective module. The Reporter appliance can be ordered directly through the Upgrade button inside the Network Detective application.

About Network Detective
Network Detective is the number one IT assessment and compliance suite of tools, used by thousands of service providers around the world. Unlike other solutions, the Network Detective suite includes a series of non-invasive IT assessment and compliance modules that acquire a vast amount of network data — including assets, users, configurations, and vulnerabilities — all without installing any software, probes, or agents. Once the scans are complete, the service provider can run the encrypted file through the Network Detective proprietary data analyzer and then select from dozens of powerful reports to generate. The product suite also includes Inspector™, a specialized deep-dive network diagnostic appliance, and Reporter™, a virtual appliance that automates Network Detective IT Assessments.

About RapidFire Tools
RapidFire Tools Inc. was founded in June of 2010 by IT entrepreneur Michael Mittel. The company’s mission is to develop and sell innovative and powerful, award-winning IT solutions with clear value propositions that help service providers, resellers, and MSPs uncover new business, expand their practice areas, and run their operations more successfully; and also to support the reporting needs of IT pros working within end-user organizations.

March 9, 2016

RapidFire Tools Now Offers Its “Deep-Dive” Inspector™ Appliance as an Economical Software Download

RapidFire Tools has implemented a new, more convenient and more affordable delivery model for its popular Inspector appliance, allowing MSPs to garner larger margins through “deep dive” network assessments.

ATLANTA – March 9, 2016 – RapidFire Tools announced today it has launched a new software delivery option for Inspector™, the powerful “deep-dive” internal IT assessment and reporting appliance for the company’s best-selling IT assessment tool set, Network Detective. This software appliance can be purchased via a new, lower monthly licensing agreement for Inspector.

Effective immediately, RapidFire Tools is offering Inspector in the form of a software appliance that managed service providers can download and install on their own dedicated server — or as a virtual machine attached to their clients’ networks — for just $99 per month. An additional everyday discount is available for pre-payment of the annual subscription fee.

Besides the new lower cost, an added benefit of the new delivery option is the ability for an MSP to easily spin-up and remotely deploy Inspectors to more of their clients.

“To get the greatest value out of this powerful tool, MSPs will want to permanently attach one Inspector to each of their major clients’ networks, and then take advantage of the remote scheduling and automatic report generation capabilities built into each appliance,” said Michael Mittel, CEO, RapidFire Tools. “Regularly scheduled internal vulnerability scans and network change reports are essential for maintaining on-going security. More importantly, regular reporting and communications are central to retaining hard-won clients,” he continued. “From that perspective, each Inspector is worth its weight in gold.”

Prior to this release, Inspector was only available on pre-configured physical servers owned and supplied by RapidFire Tools. While this plug and play approach is convenient and still available, there are many situations when the added cost of the hardware is unnecessary, slows down deploy times, and is more efficiently handled though deployment as a virtual appliance.

“We’ve learned that many MSPs already have access to servers attached to their clients’ networks with the capacity to run Inspector as a virtual appliance,” noted RapidFire Tools chief developer, Win Pham. “If that’s the case, they can now pay less for their Inspectors and immediately download and remotely deploy them.”

Pham continued, “For our customers who want the convenience of a plug and play system, we still offer an option for them to include a pre-configured server in their Inspector subscription for an additional fee, and we’ll ship them a small form factor hardware appliance that’s ready to go.”

Regardless of the delivery mechanism, the Inspector appliance is a powerful IT assessment and security tool that is used by thousands of MSPs to generate critical reports needed to provide comprehensive managed services, including Layer 2/3 network discovery and documentation, and Internal Vulnerabilities scans.

The Layer 2/3 reports include a high resolution Layer 2/3 Diagram TIFF file (a full diagram of network connectivity of routers, switches, servers, workstations, printers and other end points), suitable for large format printing; a Layer 2/3 Diagram Report (a Network diagram broken into quadrants); a Layer 2/3 Detail Report (documents network connectivity down to the switch port level); a Layer 2/3 Detail Excel Export (an Excel version of the Layer 2/3 Detail Report); and a Layer 2/3 Diagram in VISIO output that can be edited by the MSP.

The Internal Vulnerabilities report reveals critical security holes and vulnerabilities that would be exploited if a hacker penetrates the network – or if it is hacked by employees or other “insiders” who gain access to the network.

All reports generated through Network Detective are fully brandable with the MSP’s corporate logo, colors and a wide choice of images and formats, helping the MSP to deliver client-facing documents with the highest level of professionalism.

Inspector and with the entire Network Detective product line is available for purchase via subscription online at the company’s website: www.rapidfiretools.com.

About Network Detective
Network Detective is the number one non-invasive IT assessment and compliance tool, used by thousands of service providers around the world. Unlike other solutions, Network Detective includes a series of IT assessment and compliance modules that acquire a vast amount of network data – including assets, users, configurations, and vulnerabilities – all without installing any software, probes, or agents. Once the scans are complete, the service provider can run the encrypted file through the Network Detective proprietary data analyzer and then select from dozens of powerful reports to generate.

About RapidFire Tools
RapidFire Tools Inc. was founded in June of 2010 by IT entrepreneur Michael Mittel. The company’s mission is to develop and sell innovative and powerful, award-winning IT solutions with clear value propositions that help service providers, resellers, and MSPs uncover new business, expand their practice areas, and run their operations more successfully; and also to support the reporting needs of IT pros working within end-user organizations.

February 16, 2016

New Federal Audits for HIPAA Violations Open Compliance Support Opportunities for MSPs

As the OCR Targets 1,200 Healthcare Companies to Start Its New Audit Program, MSPs Can Leverage RapidFire Tools’ HIPAA Compliance Module to Help Clients Prepare

ATLANTA, GA–(Marketwired – Feb 15, 2016) – RapidFire Tools Inc., the world leader in non-invasive IT assessment tools, announced that its managed service provider (MSP) customer base can increase business by offering HIPAA Risk Assessments to customers in the healthcare industry, helping companies avoid HIPAA audit failures resulting from forthcoming audit surveys and site visits, as announced by the Office for Civil Rights (OCR). RapidFire Tools’ flagship solution for the healthcare marketplace, the Network Detective HIPAA Compliance module, automates the complicated and laborious HIPAA risk assessment process, which can serve as a critical basis for an ongoing HIPAA compliance program.

The OCR is the regulatory enforcement agency that oversees the Health Insurance Portability and Accountability Act (HIPAA) Privacy, Security, and Data Breach Rules, which protect patients’ fundamental rights regarding nondiscrimination and privacy. At this past fall’s HIPAA Security Conference in Washington, D.C., the office announced it will distribute letters to 1,200 “covered entities” in the healthcare industry, surveying them on the accuracy and compliance of their patient data. These companies will have 10 – 14 days to comply with the requests in the letters. According to the HIPAA Journal, “any covered entity receiving a survey may have a 50% chance or higher of being audited.” These letters are being readied for distribution to start what will be a permanent audit program. The new program will include both “desk audits” requiring the submission of documents, and site visits where auditors will inspect and observe the organization. For the first time, if a HIPAA Covered Entity is audited, its business associate vendors will also be included. If the business associate fails, then the covered entity also fails.

HIPAA penalties can reach into the millions of dollars, and smaller medical organizations are not exempt. For instance, according to OCR Director Jocelyn Samuels at the HIPAA Security Conference, a small cancer practice whose employee had an unsecured notebook computer and backup media stolen from a car resulted in a $750,000 settlement. HIPAA compliance assessments provide evidence that a healthcare company has conducted ongoing reviews of its network, which can quickly reveal when an employee has not logged into their device as expected, indicating a stolen or lost device and allowing that company to take corrective action. Such documentation of the company’s security policies is invaluable during a HIPAA audit in order to alleviate fines. A security risk assessment is the foundational document required by the HIPAA Security Rule. It identifies threats and vulnerabilities that can put electronic Protected Health Information (ePHI) at risk of loss or unauthorized access. The Network Detective HIPAA Compliance module creates the mandatory reports that identify risks and provide a guide to addressing them.

“HIPAA compliance requires specific, concrete evidence that companies have taken steps to confirm their data is secure, including detailed HIPAA Risk Assessment Reports. Any technician in the industry will agree it’s impossible for a company to institute a viable compliance program within the 10- to 14-day period the OCR letters allow. Companies must prepare a strategy now,” said Michael Mittel, CEO of RapidFire Tools. “This opens a compelling window of opportunity for managed service providers to offer HIPAA compliance assessments to their healthcare clients. The Network Detective HIPAA Compliance module streamlines the exhaustive and time-consuming HIPAA Risk Assessment process. Armed with this network assessment tool, and knowledge of the forthcoming audit surveys, MSPs can gain business and help their customers protect against potentially debilitating penalties.”

The Network Detective product line is available for purchase via subscription online at the company’s website: www.rapidfiretools.com.

About Network Detective
Network Detective is the number one non-invasive IT assessment tool, used by thousands of service providers around the world. Unlike other solutions, Network Detective includes a series of IT assessment and compliance modules that acquire a vast amount of network data — including assets, users, configurations, and vulnerabilities — all without installing any software, probes, or agents. Once the scans are complete, the service provider can run the encrypted file through the Network Detective proprietary data analyzer and then select from dozens of powerful reports to generate.

About RapidFire Tools
RapidFire Tools Inc. was founded in June of 2010 by IT entrepreneur Michael Mittel. The company’s mission is to develop and sell innovative and powerful, award-winning IT solutions with clear value propositions that help service providers, resellers, and MSPs uncover new business, expand their practice areas, and run their operations more successfully; and also to support the reporting needs of IT pros working within end-user organizations.

November 11, 2015

Network Detective Wins Three Separate Awards At Recent Industry Events

The Company’s IT Assessment Products Named “Best Solution,” “Best Revenue Generator” and Best Software, Recognizing Ongoing Value to MSPs’ Businesses

Atlanta, GA – RapidFire Tools Inc., the world leader in non-invasive IT assessment tools, announced that Network Detective has won three significant awards this Fall from the managed service provider (MSP) channel, each recognizing the product’s ability to increase revenue streams. The company’s flagship IT assessment product line was named “Best Solution” at the SMB TechFest Q4 2015 event, which took place Oct. 15-16. It also was named “Best Revenue Generator” at the MAX 2015 event, which took place on Sept. 10. In addition, it was most recently voted Best Software Solution at the ChannelPro SMB Forum on November 3. These awards were determined by votes from MSPs and IT solution providers who attended the event.

“We’re humbled by this validation of our hard work to make the most powerful-yet-affordable IT assessment tools for MSPs,” said Michael Mittel, CEO of RapidFire Tools. “It’s truly gratifying to get this kind of positive feedback from our customers and the IT Industry.”

The Network Detective product line includes four separate IT assessment tools — including Network, Security, Exchange and SQL Server modules — as well as separate IT compliance tools for both HIPAA and PCI. The Network Detective product line is rounded out by a powerful plug-and-play cyber-security appliance called Inspector, which performs deep-dive internal vulnerability testing. MSPs use these tools to capture new customers and expand their IT service portfolios for existing clients. The products have won multiple revenue-themed accolades this year, including “Best Revenue Opportunity” at the Datto Partner Conference Show in June, and “Best Solution” at the SMB TechFest spring conference.

The Network Detective modules enable MSPs and solution providers to run quick, non-invasive scans on any network, and then create detailed reports that document network assets, configurations and users, and point out vulnerabilities in a client’s network. These assessments can be used to position the MSP to win new business by identifying anomalies outlined in the reports. Additionally, many MSPs leverage these reports to enhance their existing client services, develop new managed security services, and add value to their existing offerings.

“In addition to the industry recognition, we’re excited that our model is an effective, lucrative vehicle by which MSPs can build a loyal customer base,” noted Mittel. “We’ll continue to develop new strategies to support the success of these partners in the channel, examining security needs in whatever markets present the greatest opportunities for revenue.”

The Network Detective product line is available for purchase via subscription online at the company’s website: www.rapidfiretools.com

September 25, 2015

Why Quarterly Reports are Crucial for the Successful MSP

The following text was excerpted from an article by Mark Winter, VP Sales at RapidFire Tools that appeared in Business Solutions magazine:

Many managed service providers (MSPs) have built good practices involving remote monitoring and management services. They install agents on their clients’ systems that generate alerts any time something is amiss, whether it’s a hard drive failure, an Internet service blink or application performance issue. The remote IT service provider can immediately address issues, often without ever having to visit a client site—sometimes without the customer ever realizing there was an issue. MSPs can also perform maintenance, do updates and install patches, all through the invisible medium of remote management.

The Downside of Remote Management

Remote management, while critical to the profitability of the MSP, has one big detraction: The client doesn’t see you. The old adage is sometimes true: Out of sight, out of mind. From your clients’ points of view, they are paying a handsome monthly sum for maintenance of a network that is running without a hitch. If the MSP is doing their job well but not providing verifiable documentation of their behind-the-scenes work, the customer, ironically, sometimes begins to wonder whether they actually require ongoing IT services. This is where quarterly business reviews become crucial. Managed service providers can’t rely solely on remote management techniques to manage the business relationship—or at least, they do so at their own peril.

As much of a timesaver as remote management is, it works against the MSP if applied exclusively. It’s just too difficult for a business owner to see the value of services that are conducted behind the wizard’s curtain. Quarterly reviews provide the opportunity for the MSP to get face-to-face contact with their clients and explain how the magic happens—and to justify their services.

Establishing and maintaining great customer relationships is the key to maintaining client loyalty. A regular, quarterly review is the best way to illustrate an ongoing commitment to your customer. Done correctly, a quarterly review should demonstrate in a clear and convincing manner that you are not sitting quietly by while their network goes unattended. In addition, these relationship-building visits should provide a compelling reason why that client needs to maintain not just an ongoing service contract, but an ongoing contract with you.

Reporting as a New Business Generator

Upon scheduling a quarterly review, a savvy MSP must provide documentation of the labor, expertise and strategy that has been devoted to each account. Many MSPs rely on comprehensive network assessment tools to create detailed quarterly reports that reflect the level of attention and detail the MSP has put toward the client’s network. Professional, extensive reports position the MSP as a diligent service provider, one that has paid granular attention to their infrastructure. It also validates the MSP’s overall value proposition.

Quarterly business reports and reviews also provide an opportunity to discuss whatever ongoing issues arose during the quarter. This empowers the MSP to make recommendations on potential problem areas that can be addressed with upgrades, network improvements or new services. It creates business opportunities.

Explaining the Magic

Reports that effectively communicate meaningful information are not always easy to produce and should reflect data points that have been gathered over months’ worth of system maintenance. Effective assessment reports should include key metrics such as the total number of active computers on a network, the number of users added or deleted from the system, etc., pinpointing trends and usage patterns. These reports establish an ongoing baseline of performance that can be measured and referred to over time, like a living document. They also provide information that should be regularly reviewed with the client, like current employee lists and data access privileges. Current solutions can automatically generate customized, comprehensive, MSP-branded reports in minutes, yet appear to have taken significant effort to produce.

These assessments can help MSPs open a dialog with their clients on the risks involved in their current network configuration, and how specific services can alleviate those risks. It should prove to the client that their network did not function on a daily basis by magic; that it requires vigilant maintenance, and ongoing upgrades. Such reports can also help the MSP set accurate expectations for their customers. This data can serve as a framework for developing timelines and budgets for new services.

The quarterly business review is part retention plan and part new-business generator. It is part planning and customer care, and part relationship-builder. Although remote management is a valued vehicle for the managed service provider, it simply can’t replace personal contact with the end-user for creating continued business opportunities and solidifying customer loyalty. Even the savviest, most proactive solution provider makes in-person, well-documented quarterly business reporting a vital part of its client offering.

September 2, 2015

RapidFire Tools’ Award-Winning Trainings Help MSPs & VARs Realize Revenue Gains More Quickly

RapidFire Tools’ Tips for Improving Revenues through Network Assessment Has Won Multiple Show Awards, Continue to Educate MSPs at Various Events

 ATLANTA – Sep 2, 2015 – RapidFire Tools Inc., the world leader in non-invasive IT assessment tools, continues its schedule of award-winning presentations designed to help managed service providers (MSPs) and IT solution providers gain revenues through network assessment. The company’s award-winning presentation, “Top Ways to Use IT Assessments to Win New Business and Grow Your Customer Relationships,” is scheduled to take place at the upcoming ASCII Group SMB Success Summit on Sept. 16 in Chantilly, Virginia; and was also presented at ASCII’s previous SMB Summit in Boston, Massachusetts, Aug. 19-20.

RapidFire Tools will also offer its growth-oriented presentation at the upcoming MAX 2015 event, hosted by LogicNow (formerly the GFI MAX Show) on Sept. 10 at the Gaylord National Resort and Convention Center Washington, D.C. RapidFire Tools is the developer of the popular “Network Detective” line of network assessment modules, a non-invasive family of software tools that allow MSPs to identify network vulnerabilities and provide data for risk assessment reports.

Most MSPs and IT service providers use Network Detective to generate new business by running the non-invasive data collectors on prospect networks (with no software, agents or probes to install), and then using the discovered issues and vulnerabilities to highlight the need for their offerings.

In addition to these offerings, RapidFire Tools is exhibiting its network assessment tools at the ChannelPro SMB conference, Sept. 3, in Chicago. The exhibit will spotlight the entire set of Network Detective modules, including four different types of IT assessment modules, as well as its two IT compliance modules focused on PCI (payment cards) and HIPAA.

RapidFire Tools’ programs and products consistently win awards at trade events across the country, demonstrating the level of value that MSPs and resellers ascribe to the company’s offering. RapidFire Tools was recently named “Best in Show” at the 2015 SMB TechFest Q3, California’s largest quarterly technology trade event, which took place July 23 and 24. The company also earned a “Best Revenue Model” award at this year’s spring SMB TechFest conference, and a “Best IT Workshop” nod from ASCII attendees at a spring 2015 SMB summit.

“We continue to focus on educating the MSP community about the revenue potential associated with network assessment throughout the client life-cycle, from prospecting and new client onboarding, through client service and business reviews, and even by delivering new services,” said Mike Mittel, CEO of RapidFire Tools. “The best way to communicate all these uses is to let solution providers see for themselves how these tools are used and what kind of branded reports they can generate. RapidFire Tools is honored that so many trade show attendees have recognized the value of these solutions, and have gone back to put our network assessment products successfully into practice.”

The entire Network Detective product line is available for purchase online at the company’s main website: www.rapidfiretools.com

About Network Detective
Network Detective is the number one non-invasive IT assessment tool, used by thousands of service providers around the world. Unlike other solutions, Network Detective includes a series of IT assessment and compliance modules that acquire a vast amount of network data – including assets, users, configurations, and vulnerabilities – all without installing any software, probes, or agents. Once the scans are complete, the service provider can run the encrypted file through the Network Detective proprietary data analyzer and then select from dozens of powerful reports to generate.

About RapidFire Tools
RapidFire Tools Inc. was founded in June of 2010 by IT entrepreneur Michael Mittel. The company’s mission is to
develop and sell innovative and powerful, award-winning IT solutions with clear value propositions that help service providers, resellers, and MSPs uncover new business, expand their practice areas, and run their operations more successfully; and also to support the reporting needs of IT pros working within end-user organizations.

August 2, 2015

RapidFire Tools’ HIPAA Survey Shows MSPs Using Compliance Assessment to Increase Business

MSPs Leveraging HIPAA Compliance Assessment Tools Report an Increased Ability to Capture New Customers, Justify Services, and Add Substantial Service Contracts

 ATLANTA – Aug 2, 2015 – RapidFire Tools Inc., the world leader in non-invasive IT assessment tools, has surveyed its managed service provider (MSP) customers selling into the healthcare marketplace to gauge the effectiveness of its Network Detective HIPAA Compliance Module. Responses to the survey show that RapidFire Tools customers have been able to successfully turn compliance assessments during end-user visits into formidable projects and even ongoing service-level agreements, leveraging the tool to increase business and engage prospects more effectively than they previously could.

In a series of customer polls designed for business intelligence purposes, RapidFire Tools asked MSPs to identify specific instances in which use of the HIPAA Compliance module had resulted in the generation of a new project or an extended service contract, or whether the module allowed the MSP to justify their own services. Responses were resoundingly positive, revealing various occasions in which solution providers were able to capture new sales, including one MSP’s addition of a combined $12,000 per month in ongoing service agreements from two healthcare facilities. In addition, MSPs reported an increased ability to illustrate their skills, identifying network vulnerabilities and positioning their own practices as superior to the customers’ existing IT partners.

“At RapidFire Tools, we’ve consistently addressed MSPs and IT solution providers at trade events across the country, asserting that a network assessment is a compelling method of prospecting new business, and more importantly, to turn those leads into incremental revenue streams,” began Mike Mittel, CEO and president at RapidFire Tools. “We’ve so much as provided step-by-step instructions on the use of the network assessment to pinpoint areas in which their current IT consultants are lacking, by identifying system vulnerabilities through our granular assessment reports.” RapidFire Tools is scheduled to inform MSPs and dealers about network assessment at events this year including the upcoming SMB Tech Fest event on July 23 – 24 in Charlotte, NC.

“Assessment is even more critical in the healthcare marketplace, where a facility is vulnerable to business-jeopardizing fees—potentially hundreds of thousands of dollars—if they have not conducted a mandated Risk Assessment to document their compliance,” continued Mittel. “We are delighted that our MSPs have been able to rely on our HIPAA Compliance tool in the field, turning those compliance review sessions into concrete revenue-building opportunities. It’s something MSPs can utilize right now to grow their businesses.”

MSP input from the RapidFire Tools’ HIPAA usage survey included the following case study anecdotes:

“We tested the solution with a few clients and were impressed with the detail and quality of the reports. After compiling a sample binder, we presented to a few clients and won a $5,000 initial contract with $500 per month for the quarterly reports. Another client was a rural hospital with 115 seats wanting an outside company to audit how well they did. The initial contract was $7,000 with $700 per month for the quarterly on-site surveys and presentation of findings.”

— Managed Services Provider, Ruston, Louisiana

“We scoped the HIPAA assessment as part of a value added service for a network assessment we were hired to conduct. Our client chose the HIPAA scope, and we increased our fee by 200%. The client was very impressed with the reports and scheduled a follow-up assessment in six months before the end of our meeting.”

— Technology Consulting Firm/Managed Services Provider, Salinas, Kansas

“In June of 2014, we were contacted by a residential long-term care and short-term rehabilitation facility to replace some PCs and provide a general network assessment. We recommended a HIPAA Compliance Assessment, and they agreed. After completing the network scans and interviews, we were able to provide beautiful reports identifying several aspects of the network that needed improvement. These reports provided solid documentation to support proposals for several new projects. Ultimately, the client agreed to projects involving firewall replacement, wireless network separation, antivirus installation, patch management, and a new backup solution.”

— Technology Consulting Firm, Athens, Georgia

The Network Detective HIPAA module and the product line’s additional network assessment modules are available for license at the www.rapidfiretools.com website.

About Network Detective

Network Detective is the number one non-invasive IT assessment tool, used by thousands of service providers around the world. Unlike other solutions, Network Detective includes a series of IT assessment and compliance modules that acquire a vast amount of network data – including assets, users, configurations, and vulnerabilities – all without installing any software, probes, or agents. Once the scans are complete, the service provider can run the encrypted file through the Network Detective proprietary data analyzer and then select from dozens of powerful reports to generate.

About RapidFire Tools, Inc.

RapidFire Tools Inc. was founded in June of 2010 by IT entrepreneur Michael Mittel. The company’s mission is to
develop and sell innovative and powerful, award-winning IT solutions with clear value propositions that help service providers, resellers, and MSPs uncover new business, expand their practice areas, and run their operations more successfully; and also to support the reporting needs of IT pros working within end-user organizations.

July 15, 2015

How to Make Money from Compliance Audits

Article submitted by Michael Mittel, CEO of RapidFire Tools, and published in Business Solutions.

VARs and managed service providers who choose to sell compliance audits have one great advantage: Compliance, by definition, is mandatory. That in itself gives companies an incentive to purchase, and creates opportunities for resellers and MSPs to build their businesses. Resellers need to decide what market to pursue, and need to inform businesses exactly what they have to lose if they are found non-compliant by the bodies that govern these mandates. Here are some tips on profiting from these opportunities:

1 – Target a Marketplace

Various industries have been subjected to compliance regulations for a decade or more. These statutes tend to incorporate stringent technology requirements. We’ve identified two major market opportunities for resellers and MSPs:

The first is HIPAA (Health Insurance Portability and Accountability Act) compliance, set down by the U.S. government, which affects any company dealing with healthcare institutions that maintain electronic patient records. That group encompasses any consulting agent that has a healthcare facility as a client – from lawyers and accountants to financial institutions that deal with healthcare practices.

The second is PCI compliance, which affects every business that maintains a merchant account allowing them to accept credit or debit cards. According to the PCI Standards Council, more than 22 million businesses worldwide maintain merchant accounts and accept card-based payments, with close to half of those located in the United States.

The Payment Card Industry Data Security Standards (PCI DSS) was established more than a decade ago to help ensure security of payment card transactions and information. Any company that manages or transmits payment card information is required to maintain a secure environment for that data. Similar to HIPAA regulations in the healthcare industry, merchants who accept credit and debit card payments are obligated to upgrade their systems to meet the latest PCI DSS 3.0 standards—and there are 12 of them—in order to document that their payment card data transmissions are secure. Verizon’s recent PCI Compliance report claimed that only 11.1 percent of the companies it assessed initially met all 12 PCI DSS requirements. Only 24.4 percent of companies met 10 out the total requirements; only 42.2 percent met nine out of the 12.

2 – Use assessment as a door-opener

One of the main tenets we teach our MSPs is to use network assessment to ingratiate themselves to potential customers and capture sales. By offering a free risk assessment session as a “loss leader,” VARs not only gain access to a prospect, they also gain opportunity to produce assessment reports that point out vulnerabilities in that prospect’s network.

Once those points of susceptibility are revealed, the VAR can offer ongoing or project-based services to address them—procuring the trust of that new customer, potentially building a base of loyal customers in time.

3 – Educate Your Customers

Too many VARs don’t know enough about either HIPAA or PCI compliance to inform their customers. Do your homework—and communicate this message to the marketplace you intend to serve. Businesses will not demand risk assessments if they don’t know what they are risking.

With both HIPAA and PCI regulations, if companies are not compliant, they are subject to fines that can be applied per month, per year, or even per transaction. With PCI compliance, an acquiring bank can be fined $5,000 to $100,000 per month for violations. Non-compliant merchants run the risk of having financial institutions terminate their relationships or increase their transaction fees as reparation.

HIPAA fines can be thousands of dollars per violation for the effected entity. Companies must provide specific documentation, called Risk Assessment Reports, which show they have made reasonable attempts to comply with regulations. Without these reports, companies may not be able to avoid such fines.

4 – Perform assessments regularly

Network assessment is an ongoing, living process, not a one-shot deal. This is especially true in today’s mobile workplace environments, where networks are no longer stationery configurations with a set number of workstations. Mobile devices and telecommuting personnel enter and exit the network on an ongoing basis. Therefore, risk assessment should be conducted on a recurring monthly schedule, like taking a series of “snapshots” of the client’s network. This helps VARs recognize red flags and pinpoint anomalies.

There is definitely money to be made in conducting assessment audits, in multiple industries. Savvy resellers and managed service providers can leverage these opportunities to create ongoing revenue streams, while possibly saving their clientele thousands of dollars in penalties. It’s a win-win endeavor for the channel.