You can purchase with complete confidence because we back Network Detective with a 100% satisfaction guarantee. Network Detective is offered with your choice of 1-year or 3-year subscription terms. However, within the first 30 days of purchase, provided you complete our “customer success” onboarding program to ensure proper use and setup, if Network Detective doesn’t meet your needs for any reason, you can cancel your subscription.
To cancel your Network Detective subscription, send an email to firstname.lastname@example.org. Please include “Cancellation Request” in the subject line and submit your customer login name or invoice number with your request to help expedite the process. To process your cancelation request you must complete a quick online survey. You can cancel a subscription one time for each Network Detective product we offer. Repeated purchases and terminations are considered a violation of the guarantee and are not permitted.