The key to retention is establishing relationships where your clients not only like you but recognize and appreciate the value that you deliver to them every day.
This webinar has two parts: The first part will teach you about the “science” of customer loyalty, and why you need to care about this. The second part is a practical how-to session that shows you how to use the same tools you use for IT assessments and documentation to IMPROVE client communications and INCREASE your perceived value.
Watch this webinar and learn:
- The value of moving to a client-loyalty Mindset
- Defining Your Economic Value Proposition
- Rethinking Communication
- Three Mindset Shifts To Make About Your Clients.