MSP Crash Course: Mastering Client Relationships To Increase Your Profit

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Most MSPs these days have figured out that running a one-off IT assessment on a prospect network is the best way to win new business.

But the most successful MSPs take things to the next level: They set up automated and recurring IT Assessments for all their existing clients to deliver high-value reports that they can use to optimize service delivery, generate more revenue, and retain their clients longer.

We’ll share with you the simple, yet incredibly effective system for setting up an automated IT Assessment machine that you can use through every stage of your managed services client lifecycle. We’ll show you how to use IT Assessments to:

  • Open doors and close new business with IT Assessments
  • Properly scope and quote your new engagements, and quickly onboarding new clients
  • Set the right “ground rules” and client expectations to ensure profitable contracts
  • Maintain the right client communications to stay “top of mind” and justify the value of your services
  • Identify opportunities for selling in new services, and getting your clients to say, “yes”
  • Ensure that come contract renewal time, your clients are thrilled to “re-up.”

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