Network Detective Pro is the indispensible tool for MSPs who want to maximize the value every client relationship.
Be in-the-know about every new network environment you touch, and every change that takes place on all the client networks you manage. Then turn all that data into meaningful reports that you can use throughout the managed services lifecycle to work faster and create new revenue opportunities.
Click on each of the Managed Lifecycle Stages below to learn more:
Run non-intrusive data collectors on the network and stand-alone PCs
Find prospects with Dark Web and External Vulnerability Scans
Pull data out of Azure AD and Microsoft 365 Cloud Services
Produce branded risk reports that sell themselves and blow your prospects’ minds.
Go ahead an offer that free IT assessment. Do it because Network Detective Pro makes it so effortless. And because you know there’s only going to be one outcome: another new client!
Your prospects don’t know what they don’t know. Even if they have another MSP managing things, there’s likely a ton of issues and risks waiting to be discovered…
Users with admin credentials. That PC that needs to be backed up. A laptop still running Windows 7. Dozens of key employees with weak passwords that never change. A SharePoint app bloated with terabytes of files that haven’t been accessed in years. On-and-on.
Network Detective Pro finds it all, so you can tell and show it all!
Network Detective Pro is the only IT Assessment solution for MSPs that includes truly non-intrusive data scanners. No software to install, no agents, no probes means that nothing is changed on the prospect’s network. Nothing can “break” and the incumbent MSP (if there is one) will never know you were there.
So, you can proactively address any concerns your prospects may have about the impact of your assessment. In fact, You can run the data collectors right off your laptop while on site, download the data collectors from any machine on the network, or run them right off a thumb drive!
You put Network Detective to work by running the non-intrusive data collectors on the domain controller right off a memory stick. No software to install. No probes or agents. It should take less than a hour at an average client site to get everything you need.
Meanwhile, get the tour of the office. Take some photos (you can include them in your reports!) Ask the right questions (we’ve got a great list!). If you find any devices not connected to the network, take literally one minute and run the local data collector on any stand-alone compauter (Network Detective will automatically merge everything into a single assessment!).
Ah, this is where the real magic happens. Network Detective Pro crunches all the data for you, finds all the good stuff (and by that, we mean the “bad stuff” that’s discovered), and packages it all up into a compelling set of reports that will form the basis of your new biz pitch.
The reports are all branded with your company info, logos, colors and images, and output in Microsoft Office file formats, so you can easily edit them and/or combine them with your other proposal materials.
Don’t take our word for it. Nearly 10,000 MSPs worldwide swear by Network Detective as their go-to tool for winning new business, and we’re humbled by the tons of industry awards that are regularly bestowed upon us for “Best Revenue Generator” and in similar categories.
All you need is that one shot to run a Network Detective Pro assessment on a prospect’s network. When you see the reports that come out the other side . . . well, you’ll know what to do!
Automatically create initial configuration items from every asset you need to set up with ARRM, A/V, etc.
Automatically create contacts in your PSA or CRM from data collected through the MS Exchange scanner.
Quickly address discovered issues. Optionally import them as service desk tickets.
Generate a complete set of baseline reports to document what you are inheriting.
You’ve made your pitch. You negotiated your contract. The deal is signed and the upfront payment has been made. Now it’s time to deliver.
You only have one chance to make a great first impression with your newly won client, and Network Detective Pro is just what you need to literally hit the ground running!
Your first IT Assessment on a new client’s IT environment using Network Detective Pro harvests an incredible amount of data from Active Directory and Azure AD that you can use to create contacts in your favorite PSA or CRM tool.
This is an incredible time-saver for managed services contracts that include end-user support. You can use the info to identify support tickets coming in, and for client-sanctioned communications directly to the end-users to facilitate service delivery.
Imagine automatically uploading all of the configuration details of every asset owned by your new client into the software you use to manage that client. Device info — including serial numbers, CPU, RAM, OS, and so forth — captured and populating the right fields in your PSA.
This is par for the course with Network Detective Pro. We have direct imports into the most popular tools, and the option to export into a universal CSV file that you can then use for importing.
It’s always best to start off a new client with a “clean slate.” That’s why Network Detective Pro can create service tickets from all the initial issues you discovered and reported on. Whether you build the clean-up into your overall fees, or charge a one-time clean up fee — Network Detective Pro makes that process most efficient by letting you pick the issues to attack right off the bat.
Catch and fix small issues before they become big problems.
Identify the sources of nagging recurring issues.
Optimize your tech efficiency through scheduled assessments.
Automated prioritization of risks ensures better security and less work addressing breaches.
Most MSPs run lean and mean. Your techs aren’t sitting around waiting for something to do. That’s why it’s so important to take regular snapshots of each client’s IT environment so your team is always working on the most important things to maximize security and availability.
Network Detective Pro includes a proprietary risk scoring algorithm that evaluates issues based on their potential impact on your clients’ security posture and overall network performance. There are tons of little things you can do that only take a few minutes to address, that will save you hours compared to allowing that issue to compound over time.
Generate the Network Detective Pro management plan report at least monthly, follow the priorities as presecribed, and watch your company’s service efficiency soar.
Nothing improves overall efficiency better than establishing a proven routine that works. If your team is regularly attending to each client’s IT environment on a pre-established schedule, they’ll be burning less time chasing down, trouble-shooting and remediating surprise issues.
With Network Detective Pro, you can set up each client on their own service schedule, and then automatically run your data collectors immediately before the scheduled work is to commence. That way you’ll always have the most current and complete snapshot available to reduce the duration of every service call.
It’s one thing to put into place all the right security protocols and devices to protect your clients. But it’s quite another to blindly rely on everything working like it should 100% of the time. If you wait for something to fail, and then try to figure out what and why . . . your risk of a breach increases exponentially, as does the time it takes to remediate the issue.
Running a monthly security assessment on every client’s IT environment is, hands-down, the best way to improve security and improve your overall service efficience at the same time.
Pick up newly added assets and users you’re not billing for.
Identify where existing services levels should be increased.
Demonstrate the need for new services.
Justify your rationale for new projects.
If you’re like most MSPs, some part of your fees are based on the number of assets or users. That’s one big reason right there to be running a monthly “true-up” scan.
Clients are notorious for bringing in their own devices, or hiring new employees, and never letting you know. Network Detective Pro includes a convenient change report that will quickly identify adds to the network environment that you can be charging for. This one feature by itself can pay for the software.
The one thing you know for sure is that every client’s network environment is changing all the time. More often than not, these changes equate to opportunities to expand existing services.
Running Network Detective Pro regularly will highlight when more back-up storage should be added, when machines are past their useful service life, what software licenses need upgrading and updating and so much more.
Sometimes you’re able to get in the door of a new client to implement a specific project or for a defined service that has limited scope. Running Network Detective Pro can find additional services to sell-into your clients, and can provide you with the reports you need to justify the need.
If the client is running Microsoft 365, the Network Detective Pro Cloud Assessment module will demonstrate the need for more cloud security. If the client has any SQL Servers or Exchange Services, Network Detective Pro includes specialized assessments that will find issues specific to those devices that show they are not being properly managed.
While most managed service providers work primarily on providing services with recurring revenue attached, sometimes a big IT project can easily exceed a year’s worth of monthly fees.
Running regular IT assessments with Network Detective Pro allows you to take snapshots of overall network growth, performance and risk over time. And the reports it generates will help you work with your clients to plan long-term technology upgrade programs that could greatly improve their productivity and efficiency.
Client progress reports help build your relationship.
Monthly technology reviews help justify the value of your services.
Quarterly Business Reviews set the stage for ongoing client growth.
Ongoing assessments ensure you’re delivering best-of-breed services.
When you pay attention to all of the other stages of the Managed Services Lifecycle on a regular basis, customer retention and ultimately contract renewal is a non-event.
Out of site is out of mind is so true for MSPs. Use information and reports from Network Detective Pro assessments to stay top of mind. Be sure to schedule a regular Technology Business Review and show your client their networks, computers and people are being managed in top form.
If you can’t meet in person, these days it’s easy to do with a video conference. If you’re doing your regular optimation program, your “pre-assessments” should be done a few weeks ahead of your TBRs to make sure all issues are fixed.
Use the brandable, purpose-build QBR reports in Network Detective Pro to document changes and improvements you have made to the network over the previous period.
And when speaking with your clients, be sure to talk about any issues that remain on the reports. These could be things are are not really problems for that particular network. Explain why those are OK. It could be there are compensating controls, or you and the client agreed that for budget reasons, they are not a priority.
That way, another MSP cannot use assessments to wedge you out of the account!
Never, take your existing clients for granted . . . ever. Look for ways to continue to add value rather than just increasing your fees for the same service you’ve always provided.
New technologies are emerging on a continuous basis. Learn about them, then use Network Detective Pro to learn where the new technologies fit and how to deploy them in a way that will benefit your clients.
Click on another Managed Lifecycle Stage below to learn more: