Network Detective is the industry-leading IT assessment tool used by thousands of managed service providers to prospect and close new business, create new revenue-generating services, demonstrate value to customers, and streamline service delivery. Network Detective goes way beyond just network discovery and documentation to provide real “value-added intelligence” to your IT Assessments. Our proprietary data collectors compare multiple data points to uncover hard to detect issues, measure risk, provide recommended fixes, and track remediation progress.
Every day Managed Service Providers are finding new uses for Network Detective Pro, and getting more value out of IT.
Network Detective Pro helps MSPs win new business. Unlike any other IT assessment product, there are no agents, probes or software to install. That’s why Network Detective is the undisputed revenue-generator tool for MSPs. When visiting a prospect site, run the small data collectors from your laptop or any windows machine on the network. In most cases the scans complete in well under an hour. So while you’re walking around the prospect site, taking notes and making your pitch, Network Detective’s benign data collectors diligently gather a mountain of network data and saves it in an encrypted file on your thumb drive. When complete, it leaves no “traces” of your activity, no conflicts with other applications, no firewall issues, and nothing to remember to uninstall.
Sometimes you don’t need an IT Assessment to win a new client. You might get lucky with a solid referral and non-competitive new business opportunity. But you’ll still need that IT Assessment to properly scope and price your services. It’s not enough to know how many desktops, servers and users. You need to be able to get a comprehensive snapshot, including a complete Layer 2/3 diagram of the environment, deep dive into the Microsoft 365 cloud services, data dump from Active Directory and Azure AD, and an assessment of any SQL or Exchange servers there may be. You’ll also want a complete picture of the risk posture you’re inheriting to know how much time you’ll burn getting just to get this new client up to your basic standards.
Network Detective Pro finds all the “gotchas,” giving you the opportunity to insure that the scope of work is in line with the fee you’ll be charging the new client.
You only have a chance to make a good first impression once, and with the help of Network Detective Pro, you’ll make a great one with your new clients. That’s because the IT assessments you perform to win new business and/or scope the work include all the data you need to instantly onboard your new clients.
Network Detective Pro includes tight integration with IT Glue and your favorite PSA tool, allowing you to automatically turn discovered asset details into configuration items, issues into tickets, and end-users into contacts.
A dollar saved is a dollar earned, and when it comes to Managed Services, time is money.
If you find yourself wasting time fighting fires instead of efficiently handling routine network maintenance and hygiene, you’re probably not running regular IT assessments as frequently as you should. With Network Detective Pro, you’ll have access to all the data you need to prioritize your work based on risk and issue severity, and get the right things done at the right time.
With the automation tools built into Network Detective Pro, you can have the system automatically run the data collectors on a scheduled basis, and then send you the reports you need to identify what’s changed since the last time you checked. You’ll catch the small problems before they become big ones, and identify what policies and procedures need to be changed to stop recurring issues.
You can’t be too secure in this day-and-age of increasing cybersecurity sophistication. Network Detective Pro gives you an extra layer of security through automated, pre-scheduled IT risk assessments that can discover issues that are hidden from agents and other security systems.
In addition to a regular External Vulnerability Scanning feature — built right into Network Detective Pro at no cost and for unlimited use on licensed client sites — you can also discover a wide range of asset-based, policy-based, and user-based risks that can pop up at any time.
But Network Detective Pro goes one step further: it will automatically create a report that prioritizes the issues it discovers, pointpoint for you where to find them, and even tell you how to remediate them! You can have the reports automatically sent to you as they are produced, and even have tickets automatically generated from the issues, and sent directly to your favorite PSA tool.
Who’s more likely to sign up for one of your value-added managed services . . . a complete stranger who’s never worked with you before, or an existing client with whom you already have a good relationship?
With Network Detective Pro, every time you run an IT Assessment to service your existing clients, there’s potential to find a new opportunity to expand your relationship and increase your review.
At a minimum, you can find new devices the client added to their network, more storage that needs to be backed up, new users that need to be protected. But you can also use the reports to justify the need for new or upgraded hardware and software, managed cloud services, and higher/expanded levels of security.
The most frequent reason that clients give for switching Managed Service Providers is that they don’t see the value they’re getting for the money. Not surprising, considering that most MSPs work remotely and — if you’re doing your job right — the client feels no pain and doesn’t know that’s the result of your hard work behind the scenes.
Network Detective Pro gives you the tools you need to communicate better with your client. It includes professionally-designed, well-organized client-facing reports that you should be sending out on a regular basis. You get reports to use for monthly technology reviews, quarterly business reviews and ad hoc progress reports . . . all designed to keep your company top-of-mind with key client stakeholders.
Best of all, you can customize these reports with your logo, company colors, custom images and other components to make them uniquely yours, and pre-empt any outsider competitor from coming in and stealing away your most valuable clients.
I just closed a deal with a medical practice due to my Network Detective reporting. I gives me the upper hand when I walk in the door, especially if I am bidding against other firms. They can't produce anything near what we show up with on the first day!
Kurt Bullock, President, Bridge Technology Group
We love Network Detective because it saves us time and money while providing a ridiculously amazing value to our customers. It has replaced hours of work and correlation from our RMM tools with a simple wizard based interface. Our customers love it because it provides excellent benchmarking and documentation.
Greg Bazar, Iron Fish Technologies, LLC
Network Detective has allowed me to document a network in 30 minutes. I can show the client the Visio diagram as an initial item, and then print out the entire binded report as their network documentation. The client thinks I spent hours putting it together. In reality, it only took me an hour between collection and printing.
David Suarez, ADS Technology Corp
Network Detective has helped us find weak points for potential new clients. The information it gathers is incredible! Once new business is won, we use the Network Detective network admin report as the starting point to securing and making our client's lives easier and more productive.
Ryan Luering, Reachout Technology