The Secrets to Mastering IT Service & Security Management

In this webinar with customer Jay Sundberg from The AME Group, he shares the best way to combine IT discovery & reporting tools to engage end users in their own security.

The Secrets to Mastering IT Service & Security Management

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Thank you for your interest in our webinar with customer Jay Sundberg, the lead security service manager for The AME Group, an innovative and rapidly expanding technology services organization based in the Atlantic Midwest region of the US.

During this IT tech service briefing, Jay revealed:

  • What nagging IT security and service issues drove him to build a better process
  • How he repurposed his pre-sales software tools for day-to-day IT security management
  • How his process made end users appreciate the value of IT management
  • How he got his technicians more engaged, motivated and satisfied with their jobs
  • How he was able to drive a radical improvement in the efficiency of his team

He also explained how his process works for a wide range of internal and external IT functions and showed the integrated set of RapidFire Tools products he uses to deliver:

  • Network hygiene and troubleshooting
  • Vulnerability scanning and management
  • Internal threat protection
  • IT security assurance and regulatory compliance

We love Network Detective because it saves us time and money while providing a amazing value to our customers. It has replaced hours of work and correlation from our RMM tools with a simple wizard based interface. Our customers love it because it provides excellent benchmarking and documentation

Greg Bazar
Iron Fish LLC

VulScan is a reputable product that not only protects your systems... It also protects third party programs. Everything being automated by choice is also an amazing feature. This helps the team collaborate and removes a lot of time that would be needed from other team members.

Kevin Shirley

We have added many security products, but Cyber Hawk has been the only one that was able to be used by all of our non-security specialized staff to provide relevant information and value right out of the box.

Scott Putnam CEO
Apex Technology Management, Inc.

I recently entered the field of compliance and cybersecurity, so there was an overwhelming amount of information to absorb and process.. Compliance Manager GRC's control-based system with clear descriptions and guidance fast-tracked my understanding of each standard and how to actually implement them.

Nicholas Feistel
Contigo Technology