RapidFire Tools customers can contact RapidFire Tools Support in the following ways:
Email submission of a Support request
Call our Support Line (678-323-1300 option 1)
Our Technical Support Team is here to assist with your technical product issues. Our Technical Support Team can be contacted via telephone, or email submission to firstname.lastname@example.org, which is the preferred contact method. The Technical Support Team is available to assist you with your Network Detective products 5 day per week (Monday through Friday from 8AM-8PM EST) and 24 hours a day, 7 days a week for emergency requests by email submission to email@example.com.
RapidFire Tools Technical Support provides technical assistance to active RapidFire Tools customers. Support includes general assistance with RapidFire Tools products, workarounds and bug fixes. Please note, RapidFire Tools does not provide a guarantee for resolution times, release dates, or feature requests. If an issue is determined to be caused by a 3rd party hardware device or software application, customers will need to contact the 3rd party for support and resolution. RapidFire Tools Technical Support primarily uses online and phone support to resolve customer issues as quickly as possible. If a support engineer has determined that it would be beneficial to access your environment directly, we may host a secure remote session with your knowledge and approval.
Before submitting a support request, please go through the following checklist, which will help in resolving your issue as quickly as possible:
Our Customer Service Team can provide assistance with a number of topics including:
Our Customer Service Team can be contacted via telephone, or email at firstname.lastname@example.org. RapidFire Tools is available to assist you with your service related questions 5 day per week (Monday through Friday from 8AM-5PM EST).